Find & Apply For Customer Service Manager Jobs in Montclair, California

Overview Join our dynamic automotive team as a Dealership Service Manager, where you'll lead our service department with energy, expertise, and a passion for delivering exceptional customer experiences. In this pivotal role, you'll oversee daily operations, motivate your team of skilled technicians, and ensure that every vehicle leaving the dealership meets the highest standards of quality and safety. Your leadership will drive customer satisfaction, boost service sales through upselling and effective communication, and foster a positive environment that encourages continuous improvement. If you're an energetic professional with a strong automotive background and a knack for managing people and processes, this is your opportunity to make a significant impact in a fast-paced, rewarding setting. Responsibilities Lead and manage the service department team, including service technicians and advisors, to ensure efficient workflow and high-quality service delivery Oversee vehicle diagnostics, repairs, and maintenance procedures such as oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, and collision repairs Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates and communicate effectively with clients Drive upselling initiatives by identifying additional services or repairs that benefit the customer while increasing dealership revenue Ensure adherence to all safety protocols, quality standards, and manufacturer specifications during service operations Manage client communication throughout the repair process to provide updates, explain repair needs clearly, and promote excellent customer service experiences Handle cash transactions accurately and maintain detailed records of all service activities and sales Requirements Proven experience in automotive diagnostics, repair procedures, and dealership service management Strong mechanical knowledge across various systems including transmissions, suspension components, brake systems, oil changes, tire services, shocks & struts Familiarity with estimating software and automotive repair estimating techniques such as auto estimating and service writing Demonstrated ability to upsell additional services confidently while maintaining customer trust Excellent communication skills for client interaction and team leadership Valid driver's license with a clean driving record Prior experience working with automotive repair or collision repair shops is highly desirable Ability to handle cash accurately along with strong organizational skills for managing multiple tasks simultaneously Join us to lead a motivated team dedicated to delivering top-tier automotive care! We're committed to supporting your growth through ongoing training in auto service management practices and technical skills. If you thrive in an energetic environment where your mechanical expertise combined with leadership talent can shine—apply now!

Pay:

$8,000.00 - $12,000.00 per month

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person