Find & Apply For Customer Service Manager Jobs in Monte Sereno, California

The Role Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally. Summary Generated by Built In At MyFitnessPal, we believe good health starts with what you eat. We provide tools, resources and support to enable users to reach their health goals. We help millions of people around the world lead healthier lives through intuitive and impactful nutrition and fitness tracking. As the world's most popular health and wellness app, we combine cutting-edge technology with a mission-driven approach to empower users on their wellness journeys. Our freemium app, supported by ads, is a key part of our mission to make food tracking accessible to everyone. MyFitnessPal aims to enhance the user experience by incorporating premium ad formats that are not only engaging for users but also provide a significant revenue stream for the platform as our user base expands. We are seeking a dynamic and results-driven Sr. Client Success Manager (CSM) to join our team in the advertising industry. As a key client-facing role, the CSM will serve as the strategic partner and main point of contact for our advertising clients, ensuring they derive maximum value from our services and campaigns. You will be responsible for client retention, satisfaction, and growth through exceptional relationship management and execution oversight. What you'll be doing:

Client Relationship Management:

Develop and maintain strong, long-term relationships with assigned clients. Act as the primary contact to understand their business objectives and align our advertising solutions accordingly

Campaign Oversight:

Partner with internal creative, strategy, and media teams to ensure timely and accurate execution of campaigns. Monitor performance metrics and proactively address issues or optimize efforts

Onboarding & Training:

Lead the onboarding process for new clients, setting expectations and providing training or support as needed to ensure smooth adoption of services

Strategic Account Growth:

Identify upsell and cross-sell opportunities based on clients' evolving needs. Collaborate with sales teams to pitch additional services that align with client goals

Performance Reporting & Analysis:

Deliver regular campaign performance reports and insights. Translate data into strategic recommendations that support continued success and ROI for the client

Client Advocacy:

Represent the voice of the client internally, ensuring their feedback is considered in product, service, and process development

Retention & Satisfaction:

Drive high levels of client satisfaction and retention by consistently delivering value and addressing client concerns with urgency and empathy Qualifications to be successful in this role: Bachelor's degree in Marketing, Advertising, Communications, or related field 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry Strong understanding of digital advertising products, including programmatic, social, display, video and native formats Exceptional interpersonal, presentation, and communication skills Ability to interpret campaign performance data and translate it into actionable strategies Proficiency in CRM and project management tools (e.g., Salesforce, Asana) Detail-oriented with the ability to manage multiple clients and campaigns simultaneously

Preferred Qualifications:

Experience working at an advertising agency or media company Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs) Comfortable in fast-paced, deadline-driven environments Experience working with Fortune 500 clients or large-scale ad campaigns Familiarity with marketing performance metrics and attribution models Values you'll model Be Kind and Care — build with empathy; assume positive intent; support teammates and members. Live Good Health — champion healthy habits and balance in how we work and what we ship. Be Data-Inspired — ground decisions in research and data; measure what matters. Champion Change — lean into ambiguity; iterate, learn, and improve continuously. Leave it Better than You Found It — raise quality, clarify systems, and document as you go. Make It Happen — bias to action; deliver impact with craft and accountability.

What We Offer:

OTE range for this role is $125,000 - $160,000 (Base + Bonus) Competitive salary and performance-based bonuses Comprehensive benefits package (health, dental, vision, 401(k), etc.) Flexible work environment Opportunities for professional development and career growth

Exciting Full-Time Employee Benefits, Perks and Culture Face-to-Face Connections :

We value personal connections. Enjoy opportunities to meet and connect with your team members in person to help forge meaningful relationships that extend beyond the virtual realm. Teams meet as often as needed and all of MyFitnessPal gathers annually.

Flexibility At Its Best:

Achieve the work-life balance you deserve. Enjoy a flexible time-off policy with our Responsible Time Off benefit.

Give Back:

Use your volunteer days off to support what matters most to you. Each full time teammate receives 2 days per calendar year to give back to their community through service.

Mentorship Program:

Take control of your career through our mentorship program where, if you'd like, you will be matched with a teammate who can help you scale your skills and propel your growth.

Family-Friendly Support :

Embrace the journey with confidence and care. Enjoy our paid maternity and paternity leave, to provide time to balance family responsibilities with your career and take the time needed to strengthen family relationships. We understand the complexities of starting or expanding a family, which is why we provide best-in-class comprehensive assistance for fertility-related matters.

Wellness Comes First :

Live Good Health is one of our core values. Receive a monthly Wellness Allowance, empowering you to focus on your physical and mental well-being by choosing from a range of wellness initiatives, including dedicated mental health days.

Celebrate Greatness:

Your hard work deserves recognition! Our reward and recognition platform empowers peers to acknowledge and reward each other for the exceptional contributions they make.

Elevate Your Health & Fitness:

Get access to MyFitnessPal Premium, allowing you to take your fitness, health and wellness journey to new heights.

Unlock Your Potential:

Access our virtual learning and development library, and participate in training opportunities to continuously grow and enhance your skills.

Championing Inclusion :

Our dedicated DEI Committee actively fosters a diverse and inclusive workplace by setting actionable goals and evaluating progress across the organization.

Healthcare Matters:

Your well-being is our priority. Take advantage of our competitive medical, dental, and vision benefits that cater to your holistic healthcare needs. Feel secure and supported on your wellness journey.

Secure Your Future:

Benefit from our retirement savings program, giving you peace of mind for your financial goals. Reach them sooner with MyFitnessPal's competitive employer match. At MyFitnessPal, our mission is to enable people to make healthy choices. And it wouldn't be possible without our team. We celebrate the unique POV that each person brings to the table and believe in a collaborative and inclusive environment. As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, religion, military or veteran status, sex, gender, marital status, gender identity or expression, sexual orientation, national origin, age, or disability. These are our guiding ideologies and apply across all aspects of employment. MyFitnessPal participates in E-Verify. Read Full Description Skills Required Bachelor's degree in Marketing, Advertising, Communications, or related field 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry Strong understanding of digital advertising products (programmatic, social, display, video, native) Exceptional interpersonal, presentation, and communication skills Ability to interpret campaign performance data and translate into actionable strategies Proficiency in CRM and project management tools (e.g., Salesforce, Asana) Detail-oriented with ability to manage multiple clients and campaigns simultaneously Experience working at an advertising agency or media company Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs) Comfortable in fast-paced, deadline-driven environments Experience working with Fortune 500 clients or large-scale ad campaigns Familiarity with marketing performance metrics and attribution models View all jobs at MyFitnessPal View MyFitnessPal Profile Report Job