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Customer Relations Representative Star Shield Solutions |

Ontario, CA Job Type:

Full-Time Pay:

$20.00-$22.00 per hour, depending on experience

Location:

Ontario, CA (On-Site) Job Summary Star Shield Solutions is seeking a motivated and detail-oriented Customer Relations Representative to join our team in Ontario, California. In this role, you will be responsible for providing excellent customer service, resolving customer inquiries, coordinating appointments, processing orders, and maintaining accurate customer records. You will work closely with internal departments to ensure smooth daily operations and a positive customer experience. The ideal candidate has previous experience in customer service, administrative support, or a related field. We are looking for someone with strong communication and organizational skills, a positive attitude, and the ability to manage multiple responsibilities in a fast-paced environment. Experience in the automotive industry is a plus. Key Responsibilities Customer Service & Communication Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and in person. Build and maintain positive relationships with customers through consistent communication and follow-up. Conduct daily follow-up calls to customers regarding completed vehicle services, additional service opportunities, and customer concerns. Provide customers with accurate pricing, service, and delivery information. Document customer interactions, inquiries, complaints, and resolutions. Escalate complex customer concerns to management when necessary. Scheduling & Order Management Coordinate and schedule customer appointments across the United States, Canada, and Puerto Rico. Process customer orders, forms, applications, and service requests. Establish new customer accounts and verify account information. Organize daily workflows to meet scheduling requirements and service deadlines. Communicate with internal departments to ensure efficient coordination and timely completion of services. Administrative Support & Reporting Maintain accurate customer records, account information, and transactions within the company's CRM system. Manage data entry and maintain updated customer databases. Prepare and submit sales, warranty, inventory, and customer activity reports. Monitor inventory records, equipment, and office supply needs. Track customer concerns and provide regular updates to management. Assist with improving customer service processes and operational efficiency. Perform additional administrative duties as assigned. Qualifications Minimum of 1 year of experience in customer service, customer relations, administrative support, or a related position. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and maintain accuracy when entering data. Proficiency in Microsoft Office, including Excel, Word, and Outlook. Strong problem-solving and customer service skills. Comfortable working in a structured, process-driven environment. Professional, friendly, and positive attitude. Ability to work independently and collaborate effectively with team members. Preferred Qualifications Experience in the automotive sales or service industry. Previous experience with Microsoft Dynamics CRM or similar customer relationship management software (training available). Bilingual communication skills are a plus. Additional education or training in business administration, customer service, or a related field. Benefits Star Shield Solutions offers competitive compensation and a comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(k) Health and wellness program Paid vacation Paid holidays Community involvement opportunities About Star Shield Solutions Star Shield Solutions specializes in automotive protection products and services, working with automotive manufacturers, dealerships, and industry partners. Our team supports a variety of automotive programs, including paint protection film, window tint, and other vehicle protection solutions. We are committed to providing high-quality service, building strong customer relationships, and supporting our team members. Join our team in Ontario, CA, and help us deliver an exceptional customer experience.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance

Work Location:

In person