Find & Apply For Customer Service Manager Jobs in Oxnard, California

Position Summary Alliance Finishing & Manufacturing, a metal finishing company serving aerospace, defense, and commercial customers, is seeking an organized, dependable, and detail-oriented Production Expediter / Customer Service Coordinator. This role prepares job documentation, coordinates incoming and outgoing customer parts, tracks production progress, and provides timely customer updates. Metal finishing experience is helpful but not required; training will be provided to a candidate eager to learn. Production Documentation & Coordination

• Prepare shop travelers, work orders, and metal processing instructions using established computerized templates.
• Review purchase orders, part numbers, quantities, specifications, and revisions for completeness; escalate discrepancies before release to production.
• Learn applicable metal finishing processes, customer specifications, and documentation requirements.
• Coordinate with production personnel to track job start dates, work-in-process status, and estimated completion dates.
• Flag at-risk jobs and help expedite orders; coordinate priority changes with production management.
• Work with quality control to confirm required inspections and documentation are complete before shipment. Customer Service & Shipping/Receiving
• Provide clear, professional order-status updates by email and telephone; communicate delivery commitments and potential delays promptly.
• Arrange customer parts pickup, delivery, and freight or courier services as needed.
• Receive, identify, count, and document incoming customer parts; report discrepancies or visible damage promptly.
• Prepare packing slips, shipping labels, and related documents; verify outbound parts, quantities, and paperwork before release.
• Handle, protect, label, and package customer parts carefully to prevent loss, mix-ups, or damage. Administrative & Recordkeeping
• Maintain accurate Excel production trackers and electronic/physical job records, including traceability information.
• Use QuickBooks for designated packing-slip and shipping-document functions; training will be provided.
• Coordinate with the Office Manager to submit completed job paperwork promptly for invoicing.
• Follow established quality, safety, confidentiality, and customer-property handling procedures. Qualifications
• Strong organizational skills, accuracy, attention to detail, and ability to manage changing priorities.
• Professional written and verbal communication skills and a customer-service mindset.
• Working knowledge of Microsoft Excel, email, and basic computer applications.
• Ability to work cooperatively with production, quality, office staff, and customers; dependable attendance.
• Willingness to learn metal finishing terminology, specifications, and company systems.
• Preferred but not required: manufacturing expediting, shipping/receiving, QuickBooks, shop travelers, electroplating/anodizing, or ISO 9001/AS9100/Nadcap documentation experience. Physical Requirements & Work Environment
• Work in both an office and active manufacturing/shipping environment, with regular walking and standing during production and shipping coordination.
• Handle and move packaged customer parts and shipping materials; ability to lift up to 25 pounds with or without reasonable accommodation. Use assistance or approved equipment for heavier or awkward items.
• Follow applicable plant safety rules and wear required personal protective equipment when entering production areas. Compensation & Application
• Hourly pay: $22.00-$27.00 , depending on experience. Full-time position with on-the-job training and opportunities to build specialized manufacturing skills. Paid holidays, medical, dental and vsion, and a 401 K after qualifying continuous time at position.
• To apply, submit a resume describing relevant customer service, administrative, manufacturing, production coordination, or shipping/receiving experience.

Alliance Finishing & Manufacturing is an Equal Opportunity Employer. Reasonable accommodations are available for qualified applicants and employees in accordanc

Pay:

$22.00 - $27.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Oxnard, CA 93033 (Preferred)

Work Location:

In person