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Customer Support
Customer Service Manager
Paso Robles, CA

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Sinton & Sons

Customer Service Coordinator

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Job Description

Customer Service Coordinator Location:
Paso Robles, California | On-site | Full-Time About the Role This position sits at the intersection of customer relationships and plant operations. The Customer Service Coordinator is the primary point of contact for accounts purchasing from our meat processing facility, handling everything from order intake to delivery follow-up. When something goes sideways on the floor or in transit, this is the person who knows first and figures it out. What you'll do
  • Take and process customer orders accurately, coordinating with production scheduling and shipping to make sure commitments are met.
  • Manage day-to-day communication with retail, foodservice, and wholesale accounts — phone, email, and occasionally in person.
  • Track orders through the facility and third-party logistics partners; flag delays and resolve issues before they reach the customer.
  • Handle complaints and returns: document the issue, loop in the right department, follow through to resolution.
  • Maintain accurate customer records and order history in the system.
  • Work closely with sales, production, and quality teams to communicate customer requirements including spec sheets, labeling needs, and delivery windows.
  • Prepare quotes and invoices as needed.
  • Respond to inquiries about product availability, pricing, and shipping timelines. Deep curiosity in manufacturing, distribution, agriculture, or a related industry.
  • Comfortable in a fast-moving environment where priorities shift and urgency is real.
  • Strong communicator — clear on the phone, precise in writing.
  • Organized enough to juggle multiple accounts and orders simultaneously without dropping details.
  • Proficient with Microsoft Office; experience with order management systems is a plus.
  • High school diploma required. Nice to have
  • Background in meat, protein, or perishable food products.
  • Bilingual in English and Spanish.
  • Familiarity with USDA or food safety documentation requirements. What we offer
  • Competitive pay based on experience.
  • Benefits package including health, dental, and vision.
  • Stable, direct-hire position with a well-established processing operation.
Pay:
$22.00
  • $27.
00 per hour Expected hours: 40.0 per week
Benefits:
On-the-job training Paid time off
Language:
English (Required)
Location:
Paso Robles, CA 93446 (Required) Shift availability: Day Shift (Required) Ability to
Commute:
Paso Robles, CA 93446 (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance