Find & Apply For Customer Service Manager Jobs in Pleasant Hill, California

Account Manager, Private Equity, Property & Casualty Aon $48,000 to $80,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location paid holidays, 401(k) United States, California, Pleasant Hill 2300 Contra Costa Boulevard (Show on map) Sep 26, 2026

Posting Description Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.

NFP.com.

Summary:

The Associate Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in the day to day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Associate Account Manager will work with senior team members to manage the renewal and marketing process and prepare materials for presentations and communications. While in this role, this person will begin to learn to manage a book of business under senior team member direction and begin to develop relationships with clients and carrier contacts and work proactively to effectively and efficiently deliver services to clients. In this role, the Associate Account Manager is learning to manage the clients from start to finish, but requires a great deal of supervision and direction from more senior team members.

Essential Duties and Responsibilities:

Begins to develop relationships; attend meetings and may contribute.

Works with senior team members to prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.

Begins to participate in reviewing proposals and carrier source documents for accuracy under the direction of the Account Executive or Advisor.

Creates and maintains client files in accordance with office procedures. May be responsible for keeping client policy records in the agency management system.

Assists on some billing questions from clients and insurance company personnel with assistance from Accounting Dept. when necessary. Knowledge, Skills, and/or

Abilities:

Highly organized with excellent verbal and written communication skills.

Self-confident to make sound independent decisions

Ability to successfully interact with a variety of people and function well both in a team environment and autonomously.

Ability to handle situations in a calm, courteous and professional manner

Customer focused to establish and maintain effective relationships

Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook

Ability to prioritize multiple tasks to meet deadlines

Must be able to read, analyze and reconcile financial reports

Possess strong analytical and problem solving skills

Sharp attention to detail, decision making skills, and problem resolution

Flexibility and adaptability to changing priorities, deadlines and technology. Education and/or

Experience:

Associates degree (or equivalent) and BA/BS preferred

More than 3 years' client service and/or industry and product line experience.

Certificates, Licenses, Registration:

Appropriately licensed or ability to obtain licensing if required

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $48,000 to $80,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer. #LI-JS3 #

LI-HYBRID

#

LI-REMOTE

#LI-LL1 #NFP ASSOC015483