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Customer Support
Customer Service Manager
Signal Hill, CA
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Signal Hill, CA Job Details Full-time 1 day ago Qualifications Process improvement CMMS Dispatching Team development Recruiting Full Job Description We are looking for a Facilities Service Manager to lead and support a team of approximately 12 employees. This role is ideal for an experienced Facilities Coordinator or Service Coordinator ready to move into a leadership position.
Key Responsibilities:
Lead, coach, and develop the facilities service team. Manage work orders, repairs, maintenance, and emergency requests. Monitor SLAs, KPIs, response times, and service performance. Balance workloads between coordinators and technicians. Communicate with clients, vendors, subcontractors, and technicians. Handle client escalations and service issues. Recruit, onboard, and train team members. Monitor service quality, pricing, billing, and documentation. Improve service processes and workflows.
Ideal Background:
Experience as a Facilities Coordinator, Senior Facilities Coordinator, or similar role. Strong knowledge of work orders, dispatching, vendors, technicians, and client service. Multi-site, commercial, retail, or restaurant facilities experience is a plus. Experience with ServiceChannel, Corrigo, Ecotrak, CMMS, or similar systems is a plus. Strong leadership, communication, and problem-solving skills.
