Find & Apply For Customer Service Manager Jobs in Stockton, California

Job Type:

Full-Time Job Summary We are seeking a detail-oriented and customer-focused Customer Service & Shipping/Receiving Coordinator to support daily warehouse and customer service operations. This role is responsible for managing customer communications, processing orders, coordinating inbound and outbound shipments, maintaining records in the Warehouse Management System (WMS), and assisting drivers and warehouse personnel to ensure efficient operations. The ideal candidate has strong organizational skills, excellent communication abilities, and experience in a fast-paced customer service or warehouse environment. Responsibilities Customer Service Respond to customer inquiries via email and phone in a professional and timely manner. Process customer orders and verify accuracy of order details. Schedule appointments using online scheduling systems. Create and manage work orders for special customer requests. Communicate customer requests, issues, and updates with warehouse personnel and management. Process invoices and verify billing accuracy. Complete daily work order billing and month-end customer billing. Greet visitors and assist with general administrative duties. Shipping & Receiving Check drivers in and out for inbound and outbound shipments. Assist drivers with dock scheduling applications and appointment management. Coordinate dock assignments with warehouse personnel. Verify trailer information, pickup numbers, purchase orders, and shipment destinations. Ensure drivers receive accurate Bills of Lading (BOLs) and shipping documentation. Document shipment counts, damages, and discrepancies on receiving paperwork. Monitor dock activity and follow up on delayed loading or unloading operations. Warehouse Management System (WMS) Create, process, and close inbound and outbound shipments in the WMS. Investigate and communicate shipment discrepancies. Update outbound charges and shipment information. Maintain accurate shipping and receiving records. Administrative Support Maintain organized files for inbound and outbound documentation. Perform data entry and other clerical duties as needed. Support shipping and receiving operations during peak periods, breaks, or staff absences. Qualifications Required High school diploma or equivalent. Minimum 1 year of customer service and administrative experience. Proficiency in Microsoft Office (Excel, Word, and Outlook). Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Preferred Experience in warehousing, logistics, shipping, or receiving operations. Experience with Warehouse Management Systems (WMS) and online scheduling platforms. Familiarity with Bills of Lading, shipment documentation, and inventory processes. Skills Customer Service Order Processing Shipping & Receiving Data Entry Microsoft Office Warehouse Management Systems (WMS) Problem Solving Communication Time Management Teamwork We are looking for a dependable team player who thrives in a fast-paced environment and is committed to providing exceptional customer service while supporting efficient warehouse operations

Pay:

$18.00 per hour

Work Location:

In person