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Customer Experience Coordinator
Job Description
We're Hiring! Customer Experience Coordinator InMotion Mechanical | Truckee, CA $25-$30 per hour | 30-40 hours per week | In-Office Do you love people, enjoy helping others, and bring a joyful, positive attitude to your work? InMotion Mechanical is looking for an exceptional person to join our team! We're a locally owned heating and mechanical company serving Truckee and the surrounding communities. We believe great customer service is about more than answering phones and scheduling appointments. It's about making people feel genuinely cared for. We're looking for someone who loves creating positive experiences, thrives in a team environment, and brings warmth, kindness, and enthusiasm to their work each day. HVAC experience is a plus, but not required. We're happy to train the right person! What You'll Do Be the friendly, welcoming voice of InMotion Mechanical. Answer customer calls with warmth, patience, and professionalism. Schedule service appointments and coordinate technicians' daily routes. Keep customers informed about appointments and service updates. Help customers navigate urgent heating issues with compassion and confidence. Maintain accurate customer and scheduling records. Work closely with our office and field teams to keep operations running smoothly. Help create a positive, encouraging, and supportive workplace. Who You Are You genuinely love customer service and helping people. You bring a naturally joyful, positive, and welcoming presence. You're organized, detail-oriented, and comfortable multitasking. You communicate clearly and kindly, even under pressure. You're dependable, proactive, and take ownership of your work. You enjoy being part of a team and helping others succeed.
Position Details Location:
Truckee, California, in-office
•Not a
Remote Position Schedule:
30-40 hours per week
Pay:
$25-$30 per hour, depending on experience and qualifications
Experience:
Customer service experience preferred; HVAC experience not required
Training:
Provided for the right candidate Why InMotion Mechanical? We value integrity, teamwork, strong relationships, and exceptional customer care. We want our team members to feel supported, appreciated, and proud of the work they do. Benefits! 401k Match, Health, Dental, Vision, Paid Time Off, Bonus Opportunities! If you're someone who brings sunshine into a room, genuinely enjoys serving people, and wants to be part of a hardworking, supportive team, we'd love to meet you! Apply today and tell us what you love most about customer service!
Job Type:
Full-time Pay:
$25.00 - $30.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Preferred)
QuickBooks:
1 year (Preferred)
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance