Find & Apply For Customer Service Manager Jobs in Whittier, California

• Build and maintain strong, long-term relationships with dealership partners across multiple locations.
• Serve as the central point of contact between dealers and collision center management to ensure service quality, timely communication, and issue resolution.
• Proactively manage referral relationships, ensuring vehicles are scheduled and serviced in accordance with dealership expectations and KPIs.
• Track and report on dealer referral performance, turnaround time, and customer satisfaction metrics; identify trends and areas for improvement.
• Partner with shop managers to coordinate consistent workflow, service capacity, and dealer-specific requirements.
• Conduct regular dealer visits to strengthen relationships, assess satisfaction, provide updates, and gather feedback.
• Collaborate with marketing and operations teams to develop and execute dealer engagement programs, service promotions, and co-branded opportunities.
• Assist in the onboarding of new dealer partnerships and integration of expectations into collision center workflows.
• Provide training and support to internal staff to reinforce the best practices in dealer engagement and customer service.

Qualifications:

Education:

High School Diploma. Driver's License required

Experience:

3-5+ years of experience in collision center operations or dealership relations.

Computer Skill:

Proficiency with Microsoft Office Suite.

Other Skills:

• Strong knowledge of the collision repair process, customer service operations, and dealership business models.
• Proven relationship management and communication skills, with the ability to influence without authority.
• Highly organized with attention to detail and a results-driven mindset.
• Effective oral and written communications skills
• Ability to analyze operational data and recommend process improvements.
• Self-starter who is highly organized
• Able to handle multiple projects and assignments with attention to detail

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 4% Match Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person