Find & Apply For Customer Service Manager Jobs in Windsor, California

LOCATION

1010 Day Hill Road, Windsor, CT 06095 WORK

SCHEDULE

Monday - Friday; 8:30 am - 5:00 pm SUMMARY Act as liaison between manufacturing, purchasing, scheduling, and the customer. Initiate customer jobs into the production cycle and expedite answers for the customer, scheduling and manufacturing. Estimate jobs per client specifications

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create accurate and timely press tickets based on client supplied art and the quote/purchase order. Provide daily contact with Scheduling, Prepress, Clients, Sales, and Account Services to ensure excellent communication and timely coordinating on all aspects of production from start to finish. Create accurate and timely estimates based on client specifications. Maintain an up-to-date status report. Work with Prepress to expedite proofs. Monitor the PS Dashboard throughout the workday for new Comp Specs and/or Change Requests. Responsible for the production of prepress tickets, proof sheets, job tickets, and job layouts. Responsible for checking the accuracy of proofs going to client and/or press. Arrange for the delivery of proofs to customers. Create custom reports through Label-Traxx and spreadsheets to manage client jobs. Inform the pressroom of any special manufacturing requirements (die-cuts, special inks) Revise the job ticket to reflect change(s), as required. Inform production, as well as the department manager, purchasing manager and scheduling where the job is currently located. Ascertain whether special order items are in house or have been ordered. Respond to any inquiries from Accounting. Comply with company rules and regulations. Maintain confidentiality of company-sensitive data. Cross-train in Scheduling and Purchasing. Provide coverage in either department when needed. Implement a commitment to quality philosophy and recommend methods and procedures to reduce cost and/or improve operating efficiency of the department. Keep manager/supervisor informed of activities and situations that will impact the achievement of corporate or department goals and objectives. Perform other related duties, as required, to achieve the goals and objectives of the department and company. The entails covering for the Order Entry Specialist as well as the Estimator.

EDUCATION/EXPERIENCE

Undergraduate degree preferred Knowledge of Label-Traxx software preferred Experience in a Print Production environment preferred

COMPETENCIES

Knowledge of computers, keyboarding and Microsoft Office with an emphasis on Excel Organized and detail oriented, committed to quality Must be able to problem solve, multi-task and work well under tight deadlines Must be self motivated and a team player Excellent verbal and written communication skills Basic math skills