Find & Apply For Customer Service Manager Jobs in Pueblo, Colorado

Company Overview Westwind Wood Specialties, Inc. has established a reputation for delivering exceptional craftsmanship and CNC precision in custom wood components. With over 25 years of experience, we serve the Colorado Front Range, providing high-quality cabinet fronts, drawer boxes, moldings, and more. Our commitment to quality, safety, and customer satisfaction drives everything we do. We are actively seeking an experience customer service professional with manufacturing industry experience to fulfill a Customer Engagement Associate position with our Customer Engagement team. This position provides best in industry customer service while processing orders and account management. The role also provide administrative support to the team in achieving established service delivery goals.

POSITION PURPOSE

Under minimal supervision the Customer Engagement Associate provides customer service and executes order processing tasks and responsibilities for the company. The incumbent is also responsible for various administrative and clerical activities including but not limited to payment processing, collections, check deposits, administrative support to the management team and purchasing.

SUCCESS MEASURES

Success in this role is demonstrated by the ability to: Process customer orders, modifications, payments, invoicing, and related documentation accurately and timely in accordance with established procedures. Maintain accurate order status and customer information within Allmoxy to support effective production, logistics, sales, and customer communication. Provide timely, professional, and accurate communication to customers regarding orders, deliveries, payments, and other service needs. Effectively coordinate with production, logistics, sales, and other internal stakeholders to identify, communicate, and resolve issues affecting customer orders and delivery expectations. Support timely collection of customer receivables through consistent review of aging information and execution of established collection processes. Maintain accurate administrative records and complete assigned financial, purchasing, fleet, shipping, and other transactional activities in accordance with established procedures. Coordinate purchasing and inventory activities to maintain necessary supplies while considering operational requirements and cost effectiveness. Demonstrate accuracy, responsiveness, follow-through, and accountability while managing multiple priorities in a dynamic production environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Responsible for verifying payments of COD customers to initiate shipment release. Perform regular modifications and updates to orders based on actual production output. Prepare customer invoicing daily and as requested based on shipment documentation received from the logistics department. Collaborate with the logistics department to ensure production and shipment changes that impact a customer delivery schedule are timely and efficiently communicated to the customer. Responsible for timely and accurate processing of assigned online, email, or phone orders through the Allmoxy system and through the various status stages. Responsible for reviewing the aging report to inform payment collections activities. Per established processes initiate and coordinate the collection process to include phone and email communication to the customer. Process customer payments per established payment processing procedure. Responsible for assigned processing of rush orders under the direction of the Customer Engagement Manager. Responsible for company purchasing and coordination of supply and inventory requests to place orders in an efficient and cost effective manner. Perform periodic management of fleet vehicle information, registration, toll transponders, and other vehicle data and information. Perform daily check processing using the online banking portal. Provide customer service by handling inbound and outbound phone and email communication with customers in a timely and professional manner. Scan and update signed shipping reports from the drivers Liaison with production and sales when status updates are requested or required. Coordinate and execute preparation and printing / shipping of catalogs. Manage PPE inventory to ensure adequate supplies are available for the workforce.

ADDITIONAL POSITION REQUIREMENTS

Executes all duties and responsibilities in a professional and ethical manner adhering to confidentiality obligations, safety expectations, and compliance requirements. Carries out duties in compliance with all federal and state regulations and guidelines. Successfully completes assigned regulatory and job training requirements. Complies with all company and site policies and procedures. Remains current in profession and industry trends. Demonstrates a passion and commitment to continuous improvement through the development and presentation of change recommendations starting with a business case and following through to implementation. Is available for other duties as required. Is available for overtime as needed.

PEOPLE LEADERSHIP RESPONSIBILITIES

None

QUALIFICATIONS

EDUCATION and/or

EXPERIENCE

High School Diploma or GED. Two (2) years of customer service experience in a manufacturing environment. Two (2) years of professional experience performing administrative tasks.

PROFESSIONAL COMPETENCIES

Internal Communication

• Communicates well both verbally and in writing, creates accurate and punctual records, shares information and ideas with others, has good listening skills. External Communication
• Communicates with clients in an effective and consistent manner. Provides timely information to clients in response to inquiries and performs appropriate follow up in a timely manner. Share external communications with internal staff to ensure continuity of information and services. Dependability
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements, and escalates issues to supervisor or management in accordance with policies and procedures. Job Knowledge
• Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. Productivity
• Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Quality
• Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Engagement and Collaboration
• Creates an environment of engagement in which multiple perspectives, diverse backgrounds, varied skill sets and creative insights drive superior results.

COMMUNICATION SKILLS

Read and interpret documents such as safety rules and standard operating procedure manuals. Communicate clearly in writing and in oral interactions directly and using technology mediums including but not limited to phone, email, text, and video. Demonstrates professionalism through active listening, respectful communication, problem solving, and timely follow-up with internal and external stakeholders.

SOFTWARE PROFICIENCY

Demonstrated proficiency with: Microsoft Suite including Word, Excel, and Outlook. Google Workspace including Sheets, Docs, and Gmail. Experience with customer relationship management or online order processing technology.

REASONING SKILLS

Define problems, collect data, establish facts and draw valid conclusions. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

MATHEMATICAL SKILLS

Apply concepts of basic arithmetic such as addition, subtraction, fractions, and percentages.

OTHER SKILLS, ABILITIES OR QUALIFICATIONS

Demonstrated experience performing customer service in a product industry. Familiar with order processing concepts. Ability to perform repetitive tasks while maintaining speed of work and attention to detail without loss to production. Ability to work with others in a team environment.

PHYSICAL DEMANDS

Standing

• Frequently required to stand throughout the workday. Walking
• Frequently required to walk around the office / facility throughout the workday. Lifting
• Frequently lift and or move up to 10 pounds. Occasionally lift and or move up to 25 pounds. Climbing
• This position does not require climbing. Balancing
• This position requires the incumbent to be able to balance constantly when performing the duties of this role. Reaching
• Frequently required to reach with hands and arms. Stooping
• Occasionally required to stoop when executing the duties of this role. Dexterity
• Frequently required to use dexterity when executing the duties of this role. Vision
• Specific vision abilities required include close vision and ability to adjust focus. Hearing
• This position requires the constant ability to hear. Driving
• Occasionally required to operate company or personal vehicle. Never = 0% | Occasionally = up to 33% | Frequently = 34%
• 66% | Constantly = 67% to 100%

WORK ENVIRONMENT / TRAVEL

The duties and responsibilities of this position are performed in an office / warehouse, inside. Travel

• this position requires minimal local travel 5-10% of the time.

Pay:

$20.00

• $25.

00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off Professional development assistance Application Question(s): Do you affirm that you have reviewed the complete job description and requirements of the position and either meet or exceed the minimum qualifications?

Education:

High school or equivalent (Required)

Experience:

Administrative Support:

2 years (Required) Customer service: 2 years (Required)

Language:

English (Required)

Work Location:

In person