Find & Apply For Customer Service Manager Jobs in Glastonbury, Connecticut

Compensation Range:

The salary range for this position starts at $25.00 per hour. Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity.

Position Summary:

The Referral Engagement Specialist responsible for processing referrals to HHS services. Responsible for ensuring excellent customer service; facilitating adherence to HHS policies and licensure requirements and engaging referral sources and/or referred clients into treatment. Must have excellent personal phone skills, ability to assess for levels of care, and have some experience in sales.

Essential Responsibilities:

Works closely with Patient Access Representatives to assist with quality control, client satisfaction, and performance management. Attends external events/meetings to promote HHS services and establish professional relationships with external entities as the "point of contact" for referrals. Receives referrals for treatment from external providers, hospitals, schools, and self-referrals and coordinates scheduling of appointments. Assists with new client registration to ensure accurate information for client management database, including current insurance status, demographics with updated client contact information and responsible party. Collaborates with Program Coordinators and Clinical Directors regarding patient care coordination to access our system of care. Retrieves, copies, and forwards chart/medical record information to facilitate client visit. Answers multi-line phones to screen and route callers, take messages, and schedule appointments to ensure optimum levels of client volume and flow, supporting reception and medical records functions as needed. Inputs all client information in system and ensures information is accurate. Performs other related duties as assigned.

Requirements:

Valid DMV License High School Diploma or equivalent required. Bachelor's Degree preferred. A minimum of 1-year experience working in an office environment. Some experience in sales and direct customer service.

Job Types:

Full-time, Part-time Pay:

$22.95 - $27.63 per hour Expected hours: 40 per week

Work Location:

In person