Find & Apply For Customer Service Manager Jobs in Hamden, Connecticut

Position Summary:

The Front Office Coordinator serves as the first point of contact for customers, visitors, and incoming communications, providing a professional and welcoming experience while supporting daily administrative, customer service, and office operations. This is a full-time, onsite position in a professional office environment that requires strong organizational skills, attention to detail, confidentiality, the ability to manage multiple priorities in a fast-paced setting, with a commitment to teamwork, collaboration, and positive communication.

Essential Functions:

Manage customer account administration, including creating, maintaining and updating customer records. Act as the first point of contact for customer and visitor inquiries, ensuring prompt response and resolution. Support eCommerce by validating customers and reviewing orders for accuracy. Prepare, maintain, and distribute customer and business documents. Collaborate with Sales, Service, Operations, Credit and other departments to support customer requests. Welcome visitors, notifying employees of arrivals and coordinating VIP visitor accommodation. Maintain a professional and welcoming office environment by overseeing reception and office areas. Handle confidential information with professionalism and discretion. Perform other administrative duties, customer service and office support duties as assigned.

Knowledge & Skills:

Strong organizational, time management, and multitasking skills Excellent written, verbal, and interpersonal communication skills, with a customer focused approach Detail oriented, ability to work independently while taking initiative Proficiency in Microsoft Office applications, ERP & CRM systems Minimum Qualifications Five or more years of receptionist, administrative support, or customer service experience preferred Experience with order processing, CRM systems, or ecommerce platforms is a plus Experience supporting multiple departments while coordinating cross functional activities

Physical Requirements:

Must be able to site for extended periods of time Must be able to perform routine office tasks such as typing, reaching and bending Must be able to lift 10lbs unaided

Environment:

Typical professional office environment; as well as exposure to manufacturing conditions. Must be able to handle varying levels of stress while working in a fast past environment. Routinely use standard office equipment such as computers, phones, copies, printers, etc. Must contribute to a positive working environment; must be a team player

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Do you have experience providing administrative support to multiple departments? Do you have experience managing customer accounts? Please explain. How do you handle working in a fast paced environment while juggling multiple tasks?

Experience:

Administrative support: 5 years (Required) Customer service: 5 years (Preferred) CRM software: 2 years (Required) Communication skills: 5 years (Required) Attention to detail: 5 years (Required) Ability to

Commute:

Hamden, CT 06514 (Required)

Work Location:

In person