Find & Apply For Customer Service Manager Jobs in New Britain, Connecticut

At Root Center for Advanced Recovery, we build relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery. We are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing ourselves, embracing new perspectives, and recognizing that progress is the destination. For more than 150 years, we have remained committed to inspiring hope and strengthening the communities we serve.

Position Summary :

The Care Coordinator promotes engagement and retention in treatment and facilitates an effective discharge plan whereby the individual successfully connects to the next level of care. Compensation & Benefits We offer a competitive compensation package designed to support your personal and professional well-being, including comprehensive medical, dental, and vision coverage, employer-paid life insurance and short-term disability, a generous retirement plan with employer contributions, four weeks of PTO, paid holidays (including your birthday), professional development funding, annual bonus eligibility, excellent work-life balance with a 35-hour work week and no current on-call responsibilities, and eligibility for multiple NHSC Loan Repayment Programs.

Hourly Rate Range:

$22.00 to $30.00 Second Shift and Weekends as needed.

Essential Functions :

Acts as the primary point of contact for residents accessing services at the treatment facility. Conducts comprehensive assessments of patients' needs and developing individualized service plans. Coordinates referrals to internal and external resources, including treatment programs, support services, and community agencies. Advocates for patients to ensure access to needed services and resources. Monitors patient progress and adjusts service plans as needed. Maintains up to date patient records and documentation. Collaborates with clinical and medical staff and other service providers to ensure coordinated care. Leads or co-facilitates support groups for patients in recovery, providing a safe space for sharing experiences, discussing challenges, and offering mutual support. Ensures patients' insurance is active and up to date. Meets with patients if insurance is going to lapse and completes applications as needed. Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; electronically prepares medical records for new admissions and accompanying information; processes client refunds; participating in clinical staff meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late fee letters on a timely basis

Qualifications/Skills Required :

A Bachelor's Degree in psychology, human services or a related field required. One (1) year of relevant experience preferred with sensitivity to work with drug dependent people within the scope of this rehabilitation program. Must possess a valid driver's license and safe/clear driving record.

EEO Statement:

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression. #sponsored