Find & Apply For Customer Service Manager Jobs in Washington, D.C.

• Description
• SAIC is a trusted leader in delivering advanced IT to Federal clients.

We bring deep expertise in engineering, securing, and deploying cutting-edge technologies that support mission-critical operations. In this role you will work IT professionals actively solving problems for our customers. SAIC is seeking a Customer Engagement Analyst to serve as the front door integrator and primary engagement POC for external systems, data sources, and user communities seeking connection. This position provides a holistic interface role.

• Job Duties include:
• + Track and coordinate customer inquires and escalations + Help customers craft engaging communications + Help customers organize and deliver external trainings + Help customers organize and host events + Work with stakeholders to craft guidance materials + Collect requirements for and conduct data calls and surveys + Work with stakeholders to craft Promotional Materials for display in HHS spaces + Coordinate and host Monthly IT POC Meetings + Coordinate and host Quarterly Customer Meetings •Qualifications•

TYPICAL EDUCATION AND EXPERIENCE

Bachelors degree and 0 years related experience or additional experience considered in lieu of Bachelors degree. + 7+ years relevant experience

+ US citizenship required and the ability to obtain and maintain a Public Trust with HHS

+ Previous experience supporting government clients / agencies

+ Demonstrated ability to guide customer partners through project engagements and communicate with stakeholders.

+ Experience coordinating multi‑team technical and operational engagements.

+ Ability to track, prioritize, and manage a portfolio of customer priorities.

Target salary range:

$40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER

2617510SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at

SAIC. EOE AA

M/F/Vet/Disability