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Customer Support

Customer Service Manager

Dover, DE

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Bayer

Customer Solutions - Manager II - Residence USA

Pay: $147,200/yr

Posted: 5 days ago

Location: Dover, DE (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 11/28/2026

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Job Description

at Bayer in Dover, Delaware, United States Job Description At Bayer, we believe work should matter. Every day, our teams push toward a future where "Health for all, Hunger for none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills and experiences, and a global community where different perspectives are valued. If you want your work to count and the room to become your best, you'll find it here. Customer Solutions

Manager II
Residence USA Customer Solutions
Manager II
Residence

USA JOB DESCRIPTION SUMMARY

Responsible for overseeing daily operations to ensure efficiency and effectiveness in the supply chain. This position involves coordinating resources, optimizing processes, and implementing best practices to enhance productivity. Works closely with cross-functional teams to achieve operational goals while maintaining quality and compliance standards. PURPOSE Execute and oversee Order-to-Bill and Bill-to-Cash operations for the Hematology and Specialty Pharma portfolio in the US PH market, ensuring reliable supply, compliant service delivery and high customer satisfaction. Drive NDC

12 readiness by coordinating relevant activities for the workstreams "Data, Systems, Traceability & Special Programs" and "Customer, Commercial & Government Pricing".

YOUR RESPONSIBILITIES AND TASKS

+ Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support. Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues;

+ Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries;

+ Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement;

+ Coordinate NDC

12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs; + Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners; + Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership; + Maintain alignment with industry discussions, e.

g. at relevant trade associations, regarding NDC

12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

+ Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division;

+ Master's degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; alternatively, a Bachelor's degree with equivalent relevant experience;

+ Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration;

+ Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models is preferred;

+ Strong knowledge of

SAP / ERP

, customer and product master data, EDI / API interfaces, serialization or traceability, inventory and partner operations;

+ Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions;

+ Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting;

+ Strong cross-functional coordination, communication and stakeholder management skills across various levels of seniority;

+ A proactive, forward-thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies. Employees can expect to be paid a salary between $117,760.00 to $176,640.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO , sick leave, etc.. This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 10-27-26.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies:

Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Equal Opportunity Employer Statement:

Notice for U.S.

Visitors:

All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders. Bayer is an E-Verify Employer.

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Benefits

Paid Time Off (PTO)
Sick Leave
Dental Insurance