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Now viewing: Field Service Manager Branch
CE
Crown Equipment Corporation
Field Service Manager Branch
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Job Description
Job Posting External
Job Responsibilities:
Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications:
High school diploma and prior experience as a Field Service Technician Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
Valid driver's license, good driving record, and the ability to safely operate lift trucks
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