Find & Apply For Customer Service Manager Jobs in Fruitland Park, Florida

Job Description Help for Job Description. Opens a new window. Job Description Fluent Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched. We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry. Find out more at www.getfluent.com. Follow us on LinkedIn.

ROLE SUMMARY

As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that's unlike any other. It starts with you reviewing a doctors' recommendation and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

KEY RESPONSIBILITIES

• Provide exceptional customer service while meeting and/or exceed sales goals.
• Increase dispensary, team and personal sales over a given continuum.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
• Use available resources efficiently to assess the customer's health conditions and needs
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as a Health Educator
• Conduct inventory count and sales reports.
• Record details of each customer interaction and any actions taken
• Follow up on all customer issues requiring additional research
• Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis
• Communicate with Director of Retail Operations, General Manager and/or Customer Service Manager regarding status of issues, as applicable.