Find & Apply For Customer Service Manager Jobs in North Miami, Florida

Location Miami, FL (On-site preferred; hybrid eligible within the tri-county area) Company Snapshot At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact. Position Summary The Manager of Implementation plays a pivotal role in supporting the seamless onboarding of customers and the effective management of post-sale and post-enrollment activities. In this leadership position, you will lead a team of Implementation Managers and Specialists, driving performance excellence and ensuring a high-quality customer onboarding experience from start to finish. You will be responsible for optimizing workflows, standardizing best practices, and fostering a collaborative team environment to enhance efficiency and client satisfaction. This role will report directly to the Director of Implementation. Essential Duties and Responsibilities Oversee and mentor a team of Implementation Managers and Specialists Provide guidance and support to team members, helping them overcome challenges and develop professionally Manage high-profile and VIP accounts with a focus on personalized onboarding, leveraging knowledge of medical billing and third-party payer workflows to ensure a smooth and efficient implementation process Conduct regular team meetings to discuss progress, share knowledge, address concerns, and foster a collaborative work environment Ensure proper workload distribution and provide feedback on performance through regular performance reviews Oversee the transition of accounts post-handoff to the Operations team, conducting thorough account reviews to ensure seamless onboarding and continued customer satisfaction Collaborate with other department leaders to ensure alignment and successful onboarding of new customers, ensuring smooth handoffs and integrations Work closely with the Director of Implementation to build and refine new and existing processes, ensuring they are effectively implemented within the team for continuous improvement Troubleshoot inquiries and inefficiencies to resolve complex issues and ensure customers satisfaction Other duties as assigned Experience and Skills Minimum 1 year of leadership experience, preferably in a customer support role Minimum experience 2-3 years of customer success or customer implementation experience Experience in or familiarity with medical billing processes and workflows, particularly as they relate to customer onboarding and implementation Strong proficiency and knowledge of third-party payers Excellent verbal and written communication skills Excellent organizational and project management skills Strong analytical and creative problem-solving skills Able to work in a fast-paced, high-volume environment Education and Qualifications Bachelor's degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred Paradigm Offers Medical, dental, and vision benefits 401k retirement plan Paid time off Professional development support Compensation $85,000-$95,000 annually based on experience