Find & Apply For Customer Service Manager Jobs in Odessa, Florida

PrideStaff is seeking an experienced, hands-on Customer Service Supervisor on behalf of an established precision manufacturing company. This position is a true player-coach role designed for an experienced manufacturing customer support professional who excels at day-to-day account coordination while leading by example. In this role, you will manage your own desk—handling high-volume B2B order management, technical inquiries, and client relationships—while supervising and coaching a small team (starting with one direct report) to ensure service standards and accurate order execution.

Core Responsibilities:

Act as a hands-on lead, managing B2B customer accounts, processing complex manufacturing orders, and resolving client questions with high responsiveness. Supervise, train, and mentor customer service personnel, establishing clear workflows, standard operating procedures, and daily priorities. Review and interpret Bills of Materials (BOMs), engineering drawings, part numbers, and product specifications to address technical questions from customers and distributors. Utilize ERP and CRM software to track purchase orders, check inventory allocations, monitor lead times, and update pricing schedules. Work closely with internal production, engineering, quality, and shipping departments to expedite orders, troubleshoot delays, and resolve operational bottlenecks. Track customer scorecards, analyze daily order volumes, and identify opportunities to improve departmental efficiency and customer retention. Build and maintain spreadsheet reports using Excel (pivot tables, lookups, data filtering) to track order trends, shipments, and open backlog metrics.

What We Are Looking For:

Strong background in manufacturing customer service, technical account management, or manufacturing order coordination is required. Prior experience or clear demonstrated capability in a lead, supervisory, or senior player-coach capacity. Demonstrated mechanical or technical aptitude, including the ability to read Bills of Materials (BOMs), technical cut sheets, or component diagrams. Solid understanding of manufacturing supply chain fundamentals, such as lead times, minimum order quantities (MOQs), inventory allocations, and production scheduling. Practical experience working within an enterprise ERP system (such as Syspro, SAP, NetSuite, Epicor, or similar) alongside CRM platforms. Strong proficiency with Microsoft Excel for reporting and data management. Excellent written and verbal communication skills, comfortable handling high daily email volume with precision. Bachelor's degree in business, supply chain, technical disciplines, or equivalent years of direct manufacturing industry experience.

Compensation / Pay

Rate (Up to): $77,000.00 - $83,500.00