Find & Apply For Customer Service Manager Jobs in Oldsmar, Florida

Service Coordinator - Dispatch & Customer Service ClearView Business Solutions - 4.2 Oldsmar, FL Job Details Full-time $20 - $25 an hour 2 days ago Benefits Health insurance Dental insurance Vision insurance Qualifications Interpersonal skills Phone communication Administrative experience Continuous improvement Attention to detail Organizational skills Computer skills Office phone management Full Job Description Position Overview ClearView Business Solutions is looking for a reliable, organized, and tech-savvy Service Coordinator to join our team in Oldsmar, Florida. This is a hands-on position responsible for coordinating daily service operations, dispatching technicians, assisting customers, processing supply orders, and ensuring that service requests are handled efficiently from start to finish. We're looking for someone who is comfortable working with computers and business software, communicates well with customers, can multitask in a busy environment, and takes ownership of their responsibilities. The ideal candidate is a problem-solver who enjoys technology, pays attention to details, and knows how to prioritize tasks without constant supervision. This is an excellent opportunity for someone with customer service, dispatch, service coordination, administrative, or technical support experience who wants to grow with an established technology company. Key Responsibilities Service Dispatch & Scheduling Receive incoming customer service requests by phone, email, and other communication channels. Create, assign, and manage service calls using our ERP software. Coordinate technician schedules based on urgency, location, availability, and customer needs. Monitor open service calls and follow up to ensure timely resolution. Communicate with field technicians regarding scheduling, customer updates, and service requirements. Help ensure service requests are completed accurately and efficiently. Customer Service & Support Serve as a primary point of contact for customers requesting service, supplies, or technical assistance. Answer incoming calls and respond to customer emails professionally and promptly. Help customers troubleshoot simple issues and coordinate technical support when necessary. Follow up on customer concerns and ensure issues are resolved. Maintain accurate customer information, service notes, and equipment records. Deliver an excellent customer experience through clear communication and follow-through. Supply Order Processing & Fulfillment Receive, process, and coordinate customer toner and supply orders. Verify customer information, equipment details, and supply requirements. Process orders through our ERP system and coordinate fulfillment and delivery. Monitor outstanding orders and follow up on delays or discrepancies. Coordinate with purchasing, warehouse, delivery personnel, and service technicians to ensure customers receive supplies on time. Maintain accurate records of supply requests and fulfillment activities. ERP Systems & Operational Support Work extensively within our ERP and other business software platforms to manage daily operations. Maintain accurate service tickets, customer records, equipment information, and order statuses. Identify problems, incomplete information, and outstanding tasks that require follow-up. Assist with basic technical troubleshooting related to software, customer equipment, or internal workflows. Learn and help implement new software features, automation tools, and process improvements. Work closely with company leadership to identify ways to improve efficiency, organization, and customer service. Qualifications Required Previous experience in customer service, dispatch, service coordination, administrative support, or a similar position. Strong computer skills and the ability to learn new software quickly. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize assignments, and work efficiently in a busy environment. Comfortable answering phones, communicating with customers, and coordinating multiple activities throughout the day. Strong problem-solving skills and the ability to work independently. Reliable, punctual, professional, and accountable. Comfortable working with technology and following established processes. Ability to work full-time, in-office at our Oldsmar location. Preferred Qualifications Experience dispatching field service technicians or coordinating service appointments. Experience with ERP, CRM, ticketing, or service management software. Experience in the copier/printer, IT, telecommunications, HVAC, appliance service, or other field service industries. Experience processing customer orders, coordinating deliveries, or managing supply fulfillment. Basic IT knowledge or technical troubleshooting experience. Experience with e-automate, Salesforce, ConnectWise, or similar business software. Experience identifying and improving business processes or working with automation tools. Prior copier industry experience is helpful but not required. We are willing to train the right candidate who demonstrates strong computer skills, reliability, and a willingness to learn. What We're Looking For Above all, we're looking for someone who takes ownership of their work and follows through. The right person is someone who: Stays organized and keeps track of multiple priorities. Enjoys working with technology and learning new systems. Communicates professionally with customers and coworkers. Takes initiative rather than waiting to be told what to do. Pays attention to details and catches problems before they become bigger issues. Can remain calm and organized when things get busy. Understands the importance of following processes and maintaining accurate records. Is dependable, accountable, and takes pride in doing the job correctly. Looks for opportunities to improve how things are done. About ClearView Business Solutions ClearView Business Solutions is an established and growing business technology company serving businesses throughout the Tampa Bay area. We specialize in copiers, printers, managed print services, document solutions, and technology support. We are committed to providing excellent service to our customers while continuously improving our technology, systems, and internal operations. We're looking for someone who wants to become a valuable part of our team and contribute to our continued growth.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person