Find & Apply For Customer Service Manager Jobs in Palmetto, Florida

Elysium Tile Florida is currently searching for a Customer Service Manager who is ready to provide extraordinary customer service and provide the ultimate Customer Experience, increasing solutions for our customers. This is an excellent opportunity to join a growing team and learn from a talent group of Customer Solution experts. You will provide customer account management service by coordinating and managing order entry, selling agility, order inquiry, product information, order status, customer returns and transportation management in a call center environment.

Responsibilities:

Manage a team of 5-6 people, and handle nonstop coming orders throughout the day improve order process speed and accuracy Make sure all of incoming phone calls are answered promptly Work with warehouse team handle returns Manage claims handle open sales orders double check out of state orders with LTL manager to make sure we ship out the correct materials. Various ad hoc work

Education and Knowledge:

Bachelor degree preferred but relevant work experience considered in lieu of degree

Experience:

2-5 or more years of call center or customer service management experience 2-3 years of manager experience Prior claims adjuster experience highly preferred

Microsoft Office Competencies:

Strong customer service and claims solving skills Superior interpersonal and written/oral communication skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals Ability to multi-task Excellent organizational, analytical, technical, and problem-solving skills Strong self-directed organizational skills to organize time effectively on daily and weekly basis. Must be detail oriented and have excellent written and verbal communication skills Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems Must be a team player

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Elysium Tile Florida is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

Customer service: 2 years (Preferred)

Management:

2 years (Preferred)

Work Location:

In person