- Electrical Service Department Manager
- About the Position We are seeking an experienced, organized, and customer-focused Electrical Service Department Manager to oversee the daily operations of our electrical service department.
This individual will be responsible for managing service technicians, communicating with customers, preparing quotes, coordinating dispatch, and ensuring all required job documentation and employee timecards are completed and submitted on schedule. The ideal candidate will have a strong understanding of electrical service work, excellent communication and leadership skills, and the ability to manage multiple service calls and priorities in a fast-paced environment. Key Responsibilities Customer Service & Communication Serve as the primary point of contact for electrical service customers. Respond to service requests, customer inquiries, and scheduling needs in a timely and professional manner. Maintain positive customer relationships and ensure customer satisfaction. Communicate job updates, scheduling changes, and service completion details to customers. Electrical Service & Estimating Use electrical service knowledge to evaluate service requests and determine job requirements. Prepare accurate quotes and estimates for electrical repairs, troubleshooting, installations, and other service work. Review job scope, labor requirements, materials, and associated costs when preparing quotes. Follow up on outstanding quotes and coordinate customer approvals. Work with technicians to resolve field issues and ensure work is completed properly. Dispatch & Scheduling Manage daily service dispatch and assign technicians based on availability, skill set, location, and job requirements. Coordinate service calls, emergency requests, and scheduled maintenance. Communicate assignments and job details to field technicians. Monitor job progress and adjust schedules as necessary to meet customer needs. Ensure completed service calls are properly documented and ready for billing. Leadership & Management Requirements
- Be comfortable setting clear expectations, enforcing company policies, and holding employees accountable for their performance, productivity, and required paperwork.
- Have the ability to address performance issues, resolve conflicts, and make firm decisions when necessary.
- Maintain authority and professionalism when communicating with technicians, ensuring assignments are followed, schedules are maintained, and work is completed as expected.
- Demonstrate strong leadership skills and the ability to earn respect while maintaining a productive, team-oriented work environment.
- Must be proactive, decisive, and capable of taking control of the service department rather than relying on others to manage daily responsibilities.
Employee & Team Management Supervise, manage, and support electrical service technicians and department personnel. Establish expectations for attendance, productivity, professionalism, and job documentation. Review employee performance and address operational or performance concerns. Ensure weekly employee timesheets and timecards are submitted accurately and on time for payroll. Coordinate staffing, workload distribution, and technician availability. Promote accountability, teamwork, safety, and quality workmanship. Documentation & Department Operations Ensure all required service paperwork is collected, completed, and submitted, including work orders, service reports, customer approvals, purchase orders, and other job-related documentation. Follow up with technicians to obtain missing paperwork, job notes, materials information, and completed work orders. Ensure service records are accurate and organized. Coordinate with the office and billing department to ensure completed jobs are ready for billing. Monitor open service calls, outstanding quotes, and incomplete documentation. Help improve department procedures, efficiency, customer response times, and overall profitability. Qualifications Previous experience in electrical service, electrical contracting, or a related electrical industry position. Strong working knowledge of electrical systems, service calls, troubleshooting, repairs, and installations. Previous supervisory, management, or service coordination experience preferred. Experience preparing electrical service quotes and estimates. Experience with dispatching technicians and coordinating daily service schedules. Strong organizational, communication, customer service, and problem-solving skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Proficiency with computers, email, spreadsheets, and service management or construction software. Strong attention to detail and the ability to ensure paperwork and weekly timecards are submitted on time. Valid driver's license and acceptable driving record. What We Are Looking For We are looking for a hands-on leader who understands the electrical service industry and can take ownership of the department's daily operations. The right person will be comfortable communicating with customers, supporting technicians in the field, managing schedules, preparing quotes, and ensuring that nothing falls through the cracks. If you have electrical service experience, strong leadership skills, and the ability to keep a service department organized, efficient, and customer-focused, we encourage you to apply!
Pay:
$50,000.00 - $70,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person
