Find & Apply For Customer Service Manager Jobs in Sarasota, Florida

SAFRAN POWER USA, LLC

recruits : Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME. Leader mondial des systèmes électriques aéronautiques, Safran Electrical & Power est un acteur dans l'électrification des équipements et de la propulsion électrique et hybride. Maîtrisant la chaîne énergétique embarquée, l'entreprise conçoit et fournit des architectures et des solutions modulaires, innovantes et optimisées. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi. Mission description

Summary:

Work strategically to meet business goals and objectives by ensuring the customer have a positive experience through listen to customer concerns, answer customer questions, troubleshooting and provide information about the company's products and services. Ensure the growth of the BU.

Job Location:

On-site at Sarasota, FL.

Essential Duties and Responsibilities:

• Answer customer emails and calls, acts as primary point-of-contact for day-to-day operations between SAFRAN and

TIER 2 & 3

customer and provide order status to the customer in anticipation of customer needs by resolving and/ or escalating urgent customer request for resolution.

• Performs contract review of all orders for customer requirements to ensure is processed per negotiated requirements including quality and importing and exporting requirements are followed.
• Responsible to ensure sales orders are entered into ERP system and / or Other Support databases.
• When applicable validate that parts required are enter into the ERP based on technician inputs (MRO)
• Maintain all required archives per SAFRAN record retention policy accordingly to the Quality Management System and Customer requirements.
• Ensure that quote is provided to the customer and coordinates and supports in negotiating PO contract or Top level contact pricing, delivery, administrative requirements and conditions ensuring compliance with SAFRAN's policies, terms and conditions from proposal through shipment
• Responsible to monitor the on-time delivery to their customers by monitor status and when applicable close sales and service orders in ERP.
• Ensure collaboration and communication with the supply chain department to assess delivery options
• Coordinate refurbishment units for cannibalized units, identify core unit exchanges (MRO)
• Identify and collaborate with supply Chain on alternative part numbers or customer date collaborations
• Responsible to update ERP system in a timely manner for all customer changes request and ensuring demand alignment is flow down with detailed order management.
• Manage all customer portals for changes and updates and the customer requirements are being fulfilled.
• Provide timely recovery plans as required by the customer, including intercompany and subcontracting and develop a relationship of trust with the customer
• Outbound (and occasionally inbound) logistics of the product and parts. Delivery (MRO)
• Outbound and inbound management of subcontracted parts. (MRO)
• Generate ASN in the customer portal and assist quality department to load or provide FAI to customer.

SAFRAN POWER USA, LLC

is looking for :

• Perform warranty contract obligations and/ or warranty according to SAFRAN terms and conditions in coordination with the Sales and Marketing team and ensure they converse accordingly.

MRO:

Review contractual agreement, quote scope, if PSA, if NFF, track TAT and payment when charge back to customer.

OE:

Support Warranty manager to follow contract obligations, track TAT and when applicable track payment of charge back to customer.

• Responsible to provide invoice to the customer when required and assist finance with reconciliation of month-end processing to ensure accurate financial closing. This includes to submit or generate invoices in Customer Portal (WAWF)
• Ensure collaboration and communication with Program Management Organization as well as with the Key Account managers for the designated customer.
• Provide the Customer feeling through KPI'S to monitor customer satisfaction, TAT, OTD and warranty and represent the voice of SAFRAN when need it and contest OTD Hits
• Communicate and follow up internal activities with the functional teams involved in achieving customer commitments.
• Represents the company at customer review meetings (on and potentially at off-site meetings). In a professional manner
• Understanding of the D-Trade (Electronic Licensing System) and work with Trade Compliance to ensure all regulations are met to avoid delay in shipping
• Assures compliance with all export control regulations
• ITAR
• Fundamental understanding of government orders rated
• Host customers on site and coordinate source inspections
• Fundamental understanding of FAA requirements for repair and PMA purchases.
• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.
• Assesses current practices for continuous process improvements.
• Perform other administrative duties as assigned.
• May be required to work extra hours, including evenings and nights, during business peaks, with regular and predictable attendance being essential.

Basic Qualifications:

• Bachelor's Degree from an accredited institution and 2 years related experience Or in lieu of a degree, a minimum of 3 years' experience in Customer and/or Sales or similar industry.
• Excellent communication and active listening
• Experience on data entry
• Must adapt to various software programs
• Flexibility
• MS Office skill is required

Knowledge/Skills:

• Detail oriented
• Proven problem resolution skills and resourcefulness.
• Agility to problem solving
• Must be able to have a high level of organization while multi-tasking.
• Ability to manage multiple accounts and tasks concurrently.
• Capable of working in a deadline-oriented environment.
• Time Management skill
• Team work skill

Work Environment:

80% office work / 20% working on a production floor

Summary :

References :

2026186914 Sarasota

• USA•Florida Permanent contract 5 to 10 years I apply Other offers from

SAFRAN POWER USA, LLC

Customer Account Manager (H/F)

SAFRAN HELICOPTER ENGINES ASIA PTE LTD

Permanent contract 11 Seletar Aerospace Link 797554 Singapour il y a 7 jours × Maintenance Applications are temporarily disabled for maintenance. We apologize for any inconvenience. × I apply to the Customer Account Coordinator (H/F) (M/F) offer Not a member yet Already a member Title M. Mme First name Last name E-mail Password Between 6 and 16 alphanumeric characters, accented or not (# $ & _

• allowed) City Country Choose a country Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil Brazil
• Acre Brazil
• Alagoas Brazil
• Amapá Brazil
• Amazonas Brazil
• Bahia Brazil
• Ceará Brazil
• Distrito Federal Brazil
• Espírito Santo Brazil
• Goiás Brazil
• Maranhão Brazil
• Mato Grosso Brazil
• Mato Grosso do Sul Brazil
• Minas Gerais Brazil
• Pará Brazil
• Paraíba Brazil
• Paraná Brazil
• Pernambuco Brazil
• Piauí Brazil
• Rio de Janeiro Brazil
• Rio Grande do Norte Brazil
• Rio Grande do Sul Brazil
• Rondônia Brazil
• Roraima Brazil
• Santa Catarina Brazil
• São Paulo Brazil
• Sergipe Brazil
• Tocantins Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canada
• Alberta Canada
• British Columbia Canada
• Manitoba Canada
• New Brunswick Canada
• Newfoundland and Labrador Canada
• Nova Scotia Canada
• Ontario Canada
• Prince Edward Island Canada
• Quebec Canada
• Saskatchewan Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Islands Cocos Islands Colombia Comoros Congo Brazzaville Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Democratic Republic of Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France France•Auvergne-Rhône-Alpes France•Bourgogne-Franche Comté France•Brittany France•Centre-Val de Loire France•Corse France•Grand Est France•Hauts-de-France France•Ile-de-France France•Normandie France•Nouvelle-Aquitaine France•Occitanie France•Pays de la Loire France•Provence-Alpes-Côte d'Azur French Guiana French Polynesia French Southern and Antarctic Lands Gabon Gambia Gaza Strip Georgia Germany Germany•Baden-Württemberg Germany•Bavaria Germany•Berlin Germany•Brandenburg Germany•Bremen Germany•Hamburg Germany•Hesse Germany•Lower Saxony Germany•Mecklenburg-Vorpommern Germany•North Rhine-Westphalia Germany•Rhineland-Palatinate Germany•Saarland Germany•Saxony Germany•Saxony-Anhalt Germany•Schleswig-Holstein Germany•Thuringia Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India India•Andaman and Nicobar Islands India•Andhra Pradesh India•Arunachal Pradesh India•Assam India•Bihar India•Chandigarh India•Chhattisgarh India•Dadra and Nagar Haveli India•Daman and Diu India•Goa India•Gujarat India•Haryana India•Himachal India•Jammu and Kashmir India•Jharkhand India•Karnataka India•Kerala India•Lakshadweep India•Madhya Pradesh India•Maharashtra India•Manipur India•Meghalaya India•Mizoram India•Nagaland India•New Delhi India•Odisha India•Puducherry India•Punjab India•Rajasthan India•Sikkim India•Tamil Nadu India•Telangana India•Tripura India•Uttar Pradesh India•Uttaranchal India•West Bengal Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Mexico•Aguascalientes Mexico•Baja California Mexico•Baja California Sur Mexico•Campeche Mexico•Chiapas Mexico•Chihuahua Mexico•Coahuila Mexico•Colima Mexico•Durango Mexico•Estado de México Mexico•Guanajuato Mexico•Guerrero Mexico•Hidalgo Mexico•Jalisco Mexico•Mexico City Mexico•Michoacán Mexico•Morelos Mexico•Nayarit Mexico•Nuevo León Mexico•Oaxaca Mexico•Puebla Mexico•Querétaro Mexico•Quintana Roo Mexico•San Luis Potosí Mexico•Sinaloa Mexico•Sonora Mexico•Tabasco Mexico•Tamaulipas Mexico•Tlaxcala Mexico•Veracruz Mexico•Yucatán Mexico•Zacatecas Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Republic of Korea Réunion Island Romania Russia Rwanda Saint Barthelemy Saint Kitts and Nevis Saint Lucia Saint Pierre and Miquelon Saint Vincent and Grenadines Saint-Martin Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa South Georgia and South Sandwich Islands Spain Spain•Andalusia Spain•Aragon Spain•Balearic Islands Spain•Basque Country Spain•Canary Islands Spain•Cantabria Spain•Castile and León Spain•Castile-La Mancha Spain•Catalonia Spain•Ceuta and Melilla Spain•Community of Madrid Spain•Extremadura Spain•Foral Community of Navarre Spain•Galicia Spain•La Rioja Spain•Principality of Asturias Spain•Region of Murcia Spain•Valencian Community Spratly Islands Sri Lanka St.

Helena Sudan Suriname Svalbard Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United Kingdom

• East Midlands United Kingdom
• East of England United Kingdom
• Greater London United Kingdom
• North East England United Kingdom
• North West England United Kingdom
• Northern Ireland United Kingdom
• Scotland United Kingdom
• South East England United Kingdom
• South West England United Kingdom
• Wales United Kingdom
• West Midlands United Kingdom
• Yorkshire and the Humber United States United States
• Alabama United States
• Alaska United States
• Arizona United States
• Arkansas United States
• California United States
• Colorado United States
• Connecticut United States
• Delaware United States
• Florida United States
• Georgia United States
• Hawaii United States
• Idaho United States
• Illinois United States
• Indiana United States
• Iowa United States
• Kansas United States
• Kentucky United States
• Louisiana United States
• Maine United States
• Maryland United States
• Massachusetts United States
• Michigan United States
• Minnesota United States
• Mississippi United States
• Missouri United States
• Montana United States
• Nebraska United States
• Nevada United States
• New Hampshire United States
• New Jersey United States
• New Mexico United States
• New York United States
• North Carolina United States
• North Dakota United States
• Ohio United States
• Oklahoma United States
• Oregon United States
• Pennsylvania United States
• Rhode Island United States
• South Carolina United States
• South Dakota United States
• Tennessee United States
• Texas United States
• Utah United States
• Vermont United States
• Virginia United States
• Washington United States
• West Virginia United States
• Wisconsin United States
• Wyoming Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands Wallis and Futuna West Bank Western Sahara Yemen Zambia Zimbabwe Choose a country Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil Brazil•Acre Brazil•Alagoas Brazil•Amapá Brazil•Amazonas Brazil•Bahia Brazil•Ceará Brazil•Distrito Federal Brazil•Espírito Santo Brazil•Goiás Brazil•Maranhão Brazil•Mato Grosso Brazil•Mato Grosso do Sul Brazil•Minas Gerais Brazil•Pará Brazil•Paraíba Brazil•Paraná Brazil•Pernambuco Brazil•Piauí Brazil•Rio de Janeiro Brazil•Rio Grande do Norte Brazil•Rio Grande do Sul Brazil•Rondônia Brazil•Roraima Brazil•Santa Catarina Brazil•São Paulo Brazil•Sergipe Brazil•Tocantins Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canada•Alberta Canada•British Columbia Canada•Manitoba Canada•New Brunswick Canada•Newfoundland and Labrador Canada•Nova Scotia Canada•Ontario Canada•Prince Edward Island Canada•Quebec Canada•Saskatchewan Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Islands Cocos Islands Colombia Comoros Congo Brazzaville Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Democratic Republic of Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France France•Auvergne-Rhône-Alpes France•Bourgogne-Franche Comté France•Brittany France•Centre-Val de Loire France•Corse France•Grand Est France•Hauts-de-France France•Ile-de-France France•Normandie France•Nouvelle-Aquitaine France•Occitanie France•Pays de la Loire France•Provence-Alpes-Côte d'Azur French Guiana French Polynesia French Southern and Antarctic Lands Gabon Gambia Gaza Strip Georgia Germany Germany•Baden-Württemberg Germany•Bavaria Germany•Berlin Germany•Brandenburg Germany•Bremen Germany•Hamburg Germany•Hesse Germany•Lower Saxony Germany•Mecklenburg-Vorpommern Germany•North Rhine-Westphalia Germany•Rhineland-Palatinate Germany•Saarland Germany•Saxony Germany•Saxony-Anhalt Germany•Schleswig-Holstein Germany•Thuringia Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India India•Andaman and Nicobar Islands India•Andhra Pradesh India•Arunachal Pradesh India•Assam India•Bihar India•Chandigarh India•Chhattisgarh India•Dadra and Nagar Haveli India•Daman and Diu India•Goa India•Gujarat India•Haryana India•Himachal India•Jammu and Kashmir India•Jharkhand India•Karnataka India•Kerala India•Lakshadweep India•Madhya Pradesh India•Maharashtra India•Manipur India•Meghalaya India•Mizoram India•Nagaland India•New Delhi India•Odisha India•Puducherry India•Punjab India•Rajasthan India•Sikkim India•Tamil Nadu India•Telangana India•Tripura India•Uttar Pradesh India•Uttaranchal India•West Bengal Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Mexico•Aguascalientes Mexico•Baja California Mexico•Baja California Sur Mexico•Campeche Mexico•Chiapas Mexico•Chihuahua Mexico•Coahuila Mexico•Colima Mexico•Durango Mexico•Estado de México Mexico•Guanajuato Mexico•Guerrero Mexico•Hidalgo Mexico•Jalisco Mexico•Mexico City Mexico•Michoacán Mexico•Morelos Mexico•Nayarit Mexico•Nuevo León Mexico•Oaxaca Mexico•Puebla Mexico•Querétaro Mexico•Quintana Roo Mexico•San Luis Potosí Mexico•Sinaloa Mexico•Sonora Mexico•Tabasco Mexico•Tamaulipas Mexico•Tlaxcala Mexico•Veracruz Mexico•Yucatán Mexico•Zacatecas Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Republic of Korea Réunion Island Romania Russia Rwanda Saint Barthelemy Saint Kitts and Nevis Saint Lucia Saint Pierre and Miquelon Saint Vincent and Grenadines Saint-Martin Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa South Georgia and South Sandwich Islands Spain Spain•Andalusia Spain•Aragon Spain•Balearic Islands Spain•Basque Country Spain•Canary Islands Spain•Cantabria Spain•Castile and León Spain•Castile-La Mancha Spain•Catalonia Spain•Ceuta and Melilla Spain•Community of Madrid Spain•Extremadura Spain•Foral Community of Navarre Spain•Galicia Spain•La Rioja Spain•Principality of Asturias Spain•Region of Murcia Spain•Valencian Community Spratly Islands Sri Lanka St.

Helena Sudan Suriname Svalbard Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United Kingdom

• East Midlands United Kingdom
• East of England United Kingdom
• Greater London United Kingdom
• North East England United Kingdom
• North West England United Kingdom
• Northern Ireland United Kingdom
• Scotland United Kingdom
• South East England United Kingdom
• South West England United Kingdom
• Wales United Kingdom
• West Midlands United Kingdom
• Yorkshire and the Humber United States United States
• Alabama United States
• Alaska United States
• Arizona United States
• Arkansas United States
• California United States
• Colorado United States
• Connecticut United States
• Delaware United States
• Florida United States
• Georgia United States
• Hawaii United States
• Idaho United States
• Illinois United States
• Indiana United States
• Iowa United States
• Kansas United States
• Kentucky United States
• Louisiana United States
• Maine United States
• Maryland United States
• Massachusetts United States
• Michigan United States
• Minnesota United States
• Mississippi United States
• Missouri United States
• Montana United States
• Nebraska United States
• Nevada United States
• New Hampshire United States
• New Jersey United States
• New Mexico United States
• New York United States
• North Carolina United States
• North Dakota United States
• Ohio United States
• Oklahoma United States
• Oregon United States
• Pennsylvania United States
• Rhode Island United States
• South Carolina United States
• South Dakota United States
• Tennessee United States
• Texas United States
• Utah United States
• Vermont United States
• Virginia United States
• Washington United States
• West Virginia United States
• Wisconsin United States
• Wyoming Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands Wallis and Futuna West Bank Western Sahara Yemen Zambia Zimbabwe Your profession Upload your resume I do not wish to receive the Aeronautical News and Recruitment newsletter Enter below the 4-digit code sent to the address Receive a new code Continue Continue to the recruiter's website By clicking Continue, you agree to our privacy policy .

E-mail Password Forgot password ? Login Continue to the recruiter's website