Find & Apply For Customer Service Manager Jobs in Tavares, Florida

About the job We're a small, established air filtration company selling to customers across the country through our own website and Amazon. Our team is five people. That means the person in this seat isn't one of thirty doing the same task, you own real pieces of the business, and what you do visibly matters. This is a customer-facing role first. Most days start with the inbox and the phone. If you don't enjoy helping customers solve problems, this isn't the right fit, and we'd rather say that up front than three months in. Beyond customer service, you'll own returns and claims, carrier billing disputes, vendor follow-up, and weekly inventory reporting. There's room to take on more responsibility over time. We'd rather hire someone who wants to grow into a bigger role than someone looking for a stopping point. What you'll do Handle customer emails and phone calls: order questions, product fit, shipping status, problem resolution Process returns and refunds across our website and Amazon File and track Amazon Safe-T claims and carrier damage claims Review shipping invoices for billing errors and dispute the ones that are wrong Chase down lost and mis-delivered packages with the carrier Prepare custom quotes for non-standard orders Run weekly inventory reporting and post corrections Follow up with vendors on purchase orders and lead times Keep written procedures current for the work you own What we're looking for Two or more years in customer service, comfortable on both phone and email Someone who can hold five browser tabs and three systems in their head without losing the thread

Solid Excel:

sorting, filtering, basic formulas Careful with details. This job involves money going out the door and inventory counts that have to be right Self-directed. We'll train you thoroughly, then we need you to run with it Able to pass a background check. This is a key holder position Nice to have, not required: e-commerce or distribution experience, Amazon Seller Central, freight or parcel claims experience. How we work Our team is small and we spend all day together. Treating coworkers and customers with respect isn't a nice-to-have here, it's the job. We don't tolerate racism or prejudice of any kind, and we ask about how people handle differences in the interview. We're looking for someone who wants to stay We'd rather train someone properly and watch them grow into a bigger role than churn through this seat. If you're looking for somewhere to settle in and take on more responsibility over time, we should talk. Schedule and pay Monday through Friday, 8:00 AM to 4:30 PM, with a 30-minute unpaid lunch On-site. This is not a remote or hybrid position $22-$26 per hour, depending on experience Paid holidays Paid sick leave, vacation, and personal days No health insurance offered at this time, we'd rather tell you now than in the interview To apply Apply through Indeed and tell us briefly what interests you about this role. We read every application. Hiteco Enterprises, LLC (d/b/a Air Filters Unlimited / Air Filters Florida) is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other protected characteristic.

Pay:

$22.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off People with a criminal record are encouraged to apply Application Question(s): Describe the most complex thing you've done in Excel. If you haven't used it much, just say so. What interests you about this role?

Experience:

Customer service: 2 years (Preferred)

Work Location:

In person