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Employer Shared Responsibility Specialist Position Overview We are seeking a detail-oriented and customer-focused Employer Shared Responsibility (ESR) Specialist to support client onboarding, account administration, and ongoing service delivery for Employer Shared Responsibility Services. This position serves as a primary point of contact for clients utilizing ESR services, responding to inquiries, providing technical product support, and assisting with questions related to Employer Shared Responsibility regulations, Analysis & Monitoring reports, and

IRS 6056

tax filing requirements . The ideal candidate will have experience in customer service, sales, or insurance, along with strong analytical, problem-solving, communication, and organizational skills. Key Responsibilities Client Service & Account Management Serve as a primary point of contact for clients utilizing Employer Shared Responsibility (ESR) services. Respond to written and telephone inquiries from clients, Sales teams, and Operations partners. Make outbound calls to clients and internal business partners as needed to resolve inquiries and support service delivery. Assist with onboarding new ESR clients and establishing client accounts. Provide clients with access to the company's Health & Benefits website. Address client questions regarding Analysis & Monitoring reports, IRS 6056 tax filings, and Employer Shared Responsibility regulations. Maintain positive and professional relationships with internal and external stakeholders. Ensure client inquiries are resolved accurately and in a timely manner. Employer Shared Responsibility & Regulatory Support Provide guidance and technical product support related to Employer Shared Responsibility Services. Research and interpret information related to Employer Shared Responsibility regulations and IRS reporting requirements. Utilize internal resources and systems, including: AskIt iComm Salesforce Reference external regulatory resources, including: Internal Revenue Service (IRS) U.S. Department of the Treasury Analyze information from multiple sources to identify and resolve client issues. Provide appropriate recommendations to clients and internal business partners based on research and analysis. Client Onboarding & System Administration Support the setup and ongoing administration of ESR client accounts. Develop and maintain knowledge of client account configurations, associated systems, and ESR processes. Assist clients with system access, account setup, and product-related questions. Troubleshoot client inquiries related to ESR services and reporting. Maintain accurate documentation of client interactions, inquiries, and resolutions. Record internal and external communications to ensure client needs and responses are properly documented. Process Improvement & Operational Support Support product-related projects involving ESR regulations, system testing, and training initiatives. Participate in product testing and training sessions as required. Identify opportunities to improve client service processes and operational efficiency. Provide training and mentoring to less experienced employees and contract staff as needed. Ensure team members remain informed of current policies, procedures, and service expectations. Meet established departmental service level agreements (SLAs). Maintain high levels of client satisfaction through accurate, efficient, and responsive service delivery. Required Qualifications Education Bachelor's degree in Business or a related field preferred. Experience Minimum of 2 years of experience in customer service, sales, or insurance , or an equivalent combination of education and experience. Experience responding to client inquiries through phone and written communication. Experience researching and resolving customer issues. Experience working with internal business partners and external clients. Technical Skills Ability to navigate multiple computer systems and applications. Experience with CRM platforms such as Salesforce is beneficial. Ability to research, interpret, and analyze information from internal and external resources. Strong documentation and data management skills. Ability to learn technical products, regulatory requirements, and internal processes. Professional Skills Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Exceptional attention to detail and accuracy. Strong organizational and time management skills. Ability to manage multiple client inquiries and priorities simultaneously. Customer-focused approach with a commitment to service excellence. Ability to build and maintain positive professional relationships. Strong judgment and ability to make appropriate recommendations. Ability to work independently and collaboratively with cross-functional teams. Adaptability to changing policies, procedures, and regulatory requirements. Ability to meet deadlines and departmental service level expectations. Preferred Qualifications Bachelor's degree in Business or a related discipline. Previous experience in insurance, employee benefits, payroll services, or related client support environments. Familiarity with Employer Shared Responsibility regulations and IRS reporting requirements. Experience using Salesforce or similar CRM systems. Experience supporting client onboarding, account administration, or technical product inquiries. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.