Find & Apply For Customer Service Manager Jobs in Zephyrhills, Florida

Administrative & Customer Service Coordinator 38439 County Road 54, Zephyrhills, FL 33542 $18 - $23 an hour - Part-time Apply with Indeed Job Overview Step Up Design is a custom printing and graphics company specializing in custom apparel, signage, banners, decals, promotional products, and business printing. We work with businesses, schools, sports teams, organisations, and individuals. We are looking for an organized, dependable, and self-motivated Administrative & Customer Service Coordinator to help manage our daily office operations and customer communications. This position is ideal for someone who enjoys staying organized, working with customers, managing information, and keeping projects moving forward. We are looking for someone who takes initiative, pays attention to detail, and can work independently. Responsibilities Customer Service & Front Desk Greet and assist walk-in customers. Collect customer contact information and project requirements. Document customer inquiries and enter information into our CRM. Answer general questions and direct customers to the appropriate team member. Ensure customer requests are properly documented and followed up on. Administrative & CRM Management Maintain accurate customer records and job information. Enter new inquiries, quotes, and projects into our CRM. Monitor job statuses and keep project information updated. Track outstanding quotes, customer approvals, and missing information. Identify jobs and inquiries requiring follow-up. Help keep the daily workflow organized and prevent projects from being overlooked. Email & Customer Communication Monitor and respond to incoming customer emails. Handle routine customer questions and requests independently. Follow up with customers for missing information, artwork, and approvals. Communicate professionally regarding orders and project status. Escalate questions or issues when necessary. Social Media & Marketing Support Schedule and publish Facebook and Instagram posts. Post completed projects, products, promotions, and company updates. Write basic captions and organize photos and content. Monitor social media messages and forward customer inquiries. General Office Administration Data entry and digital file organization. Assist with scheduling and general office organization. Support daily administrative needs of the owner and production team. Identify opportunities to improve organization and workflow. Qualifications Previous administrative, office, or customer service experience preferred. Strong organizational and time-management skills. Excellent written and verbal communication. Comfortable using computers, email, and office software. Ability to learn CRM systems and new software. Basic knowledge of Facebook and Instagram. Ability to multitask and manage changing priorities. Experience with CRM software, Canva, Shopify, BigCommerce, or social media scheduling tools is a plus. Printing industry experience is not required. We will train the right candidate on our products, services, and internal processes. What We're Looking For We want someone who takes ownership of their responsibilities, recognizes what needs to be done, and follows through without constant reminders. The successful candidate will help ensure customers are taken care of, emails are handled, jobs are organized, and important follow-ups don't get missed. This is an important role in helping us improve our daily operations and allowing the owner and production team to focus on sales, production, and business growth. Strong organizational and time-management skills. Excellent written and verbal communication. Comfortable using computers, email, and office software. Ability to learn CRM systems and new software. Basic knowledge of Facebook and Instagram. Ability to multitask and manage changing priorities. Dependable, professional, and detail-oriented. Able to work independently and take initiative.

Pay:

$18.00 - $23.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount Flexible schedule Application Question(s): How many years of administrative or office experience do you have? Have you previously used a CRM system to manage customers, projects, or job information? Ability to

Commute:

Zephyrhills, FL 33542 (Required)

Work Location:

In person