Find & Apply For Customer Service Manager Jobs in Douglas, Georgia

Job Description The George McCranie Law Firm is looking for a new team member. Our team is carefully selected to create and deliver an amazing customer experience. In this role, you'll grow your career by connecting with our customers and offering them our different services.

NO EXPERIENCE IS REQUIRED

. That's right. We will provide you with in-house training.

NO WORKING WEEKENDS AND HOLIDAYS.

What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, recommending services with compassion, or resolving their issues with a smile, you'll be the difference between their customer experience being just average or exceptional. You need to have a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. As a Front Desk/Office Assistant , you will not only manage the front desk but also support other departments such as Criminal and Immigration by filling forms, assisting customers with general questions, and working directly with the lawyers.

You will be responsible for:

Calendaring events Preparing preformed documents for review Typing with accuracy Communicating effectively with clients and team members Answering the phones and corresponding with clients Performing customer service and sales tasks by meeting with potential new customers face-to-face or through outbound phone calls Handling multiple reports and data entry Performing customer follow-up Working with different software programs Why work at The George McCranie Law Firm? It's a great chance to grow your career in a high-energy, extremely efficient, and family-friendly atmosphere. We are looking for someone with no experience who is eager to learn and eventually move to another department. We will provide all the training you need. This is a perfect opportunity to understand how a law firm works across different departments and gain valuable experience. What You Bring to the Role Bilingual in Spanish and English Ability to follow through with assignments and meet deadlines Willingness to learn and stick to procedures Ability to maintain strict personal privacy of customer information Computer savvy What You Can Expect Knowledgeable, encouraging, supportive, and present leadership Working with a team of 40+ staff Weekly training Daily face-to-face, text, call, and video chat interactions with customers A positive work environment based on achievable goals Stability About The George McCranie Law Firm We are an immigration, criminal, and personal injury law firm. Our business is about making the customer experience like no other law firm experience! We gain trust and build relationships with our customers. We truly want to change people's lives, and achieving that starts with you!

Pay:

$14.00 - $18.00 per hour

Benefits:

Paid time off Application Question(s): What is your level of Spanish proficiency?

Experience:

Front desk: 1 year (Preferred)

Language:

Spanish (Required)

Work Location:

In person