Find & Apply For Customer Service Manager Jobs in Duluth, Georgia

Client Success Manager Rhodes, Young, Black & Duncan - 3.0 Duluth, GA Job Details 4 hours ago Benefits Paid holidays Disability insurance Health insurance 401(k) Paid time off Life insurance Referral program Qualifications Customer communication Full Job Description We help great businesses succeed because we're great, too. Our job is to deliver the best possible advisory and accounting services we can. And we're successful because of our amazing team. Our founder, Don Rhodes, knew that the best way to help others was to hire, train and retain the best team of accounting professionals in Georgia, and that's what we do. Our team is growing. Grow your career at RYBD. We offer a team-oriented workplace, professional development and support, amazing clients, and work-life balance. Experience the

RYBD Difference:

Challenging work with a talented team of professionals, in a fun, collaborative environment Professional growth and development with an opportunity to lead and mentor or coach others High level of responsibility, challenge and professional reward Career Development Plan RYBD University for ongoing training Mentor Training Work-life harmony with competitive pay and benefits package Virtual work environment may be available CPA Incentive Program Employee Referral Program Explore open opportunities at RYBD. At RYBD, we are a combination of smarts and heart. We place people first, getting to know the people behind the numbers. Our rally cry is Better Today - Great Tomorrow . We want you to ask yourself every day - Do you love working here and do people love working with you? Founded in 1957, we are a full-service firm offering a wide variety of tax, audit, business advising and accounting services to individuals and businesses throughout Georgia. We've been named the Best Accounting Firm by Best of Gwinnett for over twelve years. Our team has a wide range of industry experience including small businesses, nonprofit organizations, health care, construction, real estate, financial institutions, manufacturing and wholesale/distribution. Rhodes, Young, Black & Duncan, CPA is looking for a Client Success Manager to join our team in Duluth. The Client Success Manager (CSM) is the primary owner of the client experience and is accountable for the overall health, satisfaction, and retention of assigned clients. This role goes beyond coordination, serving as a strategic partner to clients and an internal driver of execution. The CSM anticipates client needs, removes obstacles, and ensures that all services are delivered accurately, on time, and at a high standard. The CSM is proactive, highly organized, detail-oriented, and thrives in a fast-paced environment. They take initiative, communicate with clarity and confidence, and consistently deliver an exceptional client experience while managing competing priorities.

Reports to:

Director of Client Success Collaborates with:

Partners, Client Managers, Operations, Billing, and Service Teams Key Responsibilities:

Serve as the primary point of accountability for assigned clients, owning the end-to-end client experience. Build and maintain strong, trusted relationships with clients through consistent, proactive communication. Anticipate client needs, identify risks, and take action before issues arise. Ensure client expectations are clearly defined, managed, and consistently exceeded. Own client onboarding, ensuring a smooth, organized, and high-quality transition into services. Maintain complete and accurate client records, communications, and deliverables within the firm's systems (Canopy). Act as the internal advocate for the client while holding internal teams accountable to deadlines and quality standards. Remove bottlenecks, escalate issues when necessary, and drive resolution to completion. Partner closely with billing and operations to ensure alignment on scope, timelines, and invoicing clarity. Identify opportunities to expand client relationships by understanding evolving needs and recommending additional services. Monitor client health, engagement, and satisfaction, taking action to improve outcomes. Deliver insights and feedback to leadership to enhance service offerings and client experience.

Skills and Qualifications:

Proven experience in client success, account management, or a similar client-facing role with direct ownership of client outcomes. Strong sense of accountability and ownership; takes initiative and drives work to completion. Exceptional written and verbal communication skills; able to communicate clearly, concisely, and confidently in high-volume environments. Highly detail-oriented with a commitment to accuracy and quality in all deliverables. Strong organizational and time management skills; able to prioritize effectively and manage multiple deadlines. Proactive problem-solver who anticipates challenges and implements solutions independently. Assertive and confident in managing both client expectations and internal team accountability. Personable and professional; builds trust quickly with clients and colleagues. Service-oriented mindset with a genuine commitment to delivering an outstanding client experience. Comfortable working in a fast-paced environment and adapting quickly as priorities shift. Why You'll Love Working at

RYBD:

At RYBD, we provide an opportunity to be part of a collaborative, growth-oriented firm that values integrity, accountability, and genuine relationships. Our team is committed to delivering high-quality work while fostering a supportive environment where professionals can develop their skills and advance their careers. What sets RYBD apart is our people-first approach and commitment to practical solutions, continuous improvement, and meaningful impact. As a growing firm, team members have direct access to leadership and the ability to make a visible impact on both client service and internal processes. We provide a competitive salary based on experience, along with a comprehensive benefits package that may include health benefits, retirement contributions, paid time off, and support for continuing education and CPA requirements.

Benefits:

401(k) or ROTH Contributions Health Insurance, life & disability insurance options Paid time off - 160 hours yearly Paid Holidays Interested parties should send a resume and cover letter to