Find & Apply For Customer Service Manager Jobs in Marietta, Georgia

As a Service Supervisor at Micro Center, you lead the Customer Service & Support team in a fast-paced, tech-focused retail environment. You coach and schedule associates, manage front-of-store service operations, and resolve escalated customer issues, returns, and service requests. Leveraging strong PC and electronics knowledge, you partner with sales and technical teams to solve real-world tech challenges. You drive service metrics, ensure accurate repair and warranty processing, uphold company policies, and model customer-obsessed, hands-on service that supports advancement opportunities across the store. Responsibilities Lead daily operations for the Customer Service & Support team in a high-volume retail environment Coach, schedule, and develop associates to deliver exceptional, tech-savvy customer support Resolve escalated customer issues, returns, and service requests to maintain satisfaction and loyalty Ensure accurate processing of repairs, warranties, and custom PC service orders Collaborate with sales and technical teams to solve complex customer tech challenges Monitor service metrics, line flow, and staffing to meet store performance goals Promote Micro Center's service standards, policies, and safety procedures on the sales floor Required Skills Customer service management Retail operations Team leadership PC hardware knowledge Troubleshooting consumer electronics POS and retail systems Conflict resolution Scheduling and staffing Sales and upselling techniques Performance coaching and training