Find & Apply For Customer Service Manager Jobs in Shannon, Georgia

Job Summary:

We are seeking an organized, detail-oriented Client Clerk to support day-to-day client service operations. This role maintains accurate records, responds to inquiries, coordinates appointments, processes routine documentation, and partners with internal teams to deliver a responsive, professional client experience.

Key Responsibilities:

Client Records:

Create, update, and audit client profiles in the database or CRM, ensuring information is accurate, complete, and current.

Client Communication:

Respond promptly and professionally to inquiries by phone, email, and in person; route requests to the appropriate team when needed.

Documentation and Filing:

Organize and maintain physical and digital client files, correspondence, and related records in accordance with established procedures.

Scheduling:

Coordinate client appointments and meetings with relevant team members while maintaining efficient, accurate calendars.

Client Support:

Explain products, services, and company policies; resolve routine concerns and escalate complex issues appropriately.

Data Entry and Quality Control:

Enter client information accurately and on time, and conduct routine reviews to identify and correct errors.

Billing Support:

Assist with billing inquiries and payment processing, and collaborate with Finance to resolve discrepancies.

Client Feedback:

Distribute satisfaction surveys, compile results, and share insights with management to support continuous improvement.

Administrative Support:

Prepare reports, presentations, and client-related materials, and partner with other departments to improve processes.

Qualifications:

High school diploma or equivalent required; additional education or relevant certification is a plus. Previous administrative, client service, or customer support experience preferred. Proficiency with Microsoft Word, Excel, and Outlook, with accurate data-entry skills. Strong verbal and written communication skills. Excellent organization, attention to detail, and follow-through. Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality.

Job Type:

Full-time Benefits:

Dental insurance. Health insurance. Life insurance. Paid time off. Vision insurance.

Schedule:

8 hour shift. Day shift. Monday to Friday.

Preferred Experience:

At least one year of client services, customer support, or related experience.