Find & Apply For Customer Service Manager Jobs in Sugar Hill, Georgia

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Service Coordinator Buford, GA (Fully onsite)

Salary:

70,000-80,000 Construction industry experience required Why This Opportunity Stands Out The Service Coordinator serves as the primary liaison between customers, field crews, and leadership, making a direct impact on customer satisfaction. This Service Coordinator role offers broad exposure to customer service, scheduling, dispatching, billing, and operational coordination. The Service Coordinator will partner closely with department leadership and contribute to process improvement initiatives. Gain valuable experience managing work orders, service operations, customer portals, and invoicing processes. The Service Coordinator position provides visibility across multiple aspects of the commercial roofing business. Work in a growing department where the Service Coordinator plays a critical role in ensuring projects move efficiently from request to completion. Opportunity to build expertise in contract administration, billing compliance, and customer account management. Collaborate with technicians, subcontractors, customers, and management in a highly interactive Service Coordinator role. Utilize reporting tools and technology platforms to provide meaningful operational insights and support business growth. Key Responsibilities Manage customer communications and oversee work orders from intake through completion as the Service Coordinator. Schedule and dispatch crews while maintaining consistent communication with customers regarding timelines and updates. Review technician field notes, reports, and documentation to ensure accuracy and completeness. Coordinate customer invoicing, billing requirements, and portal management activities. Assist with quote preparation, proposal follow-up, contract documentation, and customer account reviews. Generate reports and support continuous improvement initiatives that enhance efficiency and service quality. Qualifications 2+ years of experience in customer service, administrative support, dispatching, or service coordination. Strong communication, organization, and multitasking skills required to excel as a Service Coordinator. Proficiency with Microsoft Office and CRM systems; Centerpointe experience is a plus. Experience with invoicing, billing functions, customer portals, and basic accounting principles. Ability to prioritize competing responsibilities and perform effectively in a fast-paced environment. Commercial roofing, construction, service operations, or contract administration experience is preferred. EB-1765935971