Find & Apply For Customer Service Manager Jobs in Thomasville, Georgia

SUMMARY:

This is a Bar Lead position responsible for supporting the General Manager of the Cheese Shop. This is a leadership role in the SGD team and will be focused on the following areas: inventory and ordering, auditing, documentation, supervision, and accountability. This position is a hands-on position, and the candidate is expected to be highly motivated and attentive while on the floor 90% of the time.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES

Operations Responsible for weekly inventory and ordering spirits, beer, wine, and accompaniments for the bar based on established build to's and ensure quality of bar products upon delivery Write checks for delivery drivers and ensure staff is directed in stocking, organizing, and keeping a first-in-first-out inventory of spirits Meet with respective distributor reps to find new and exciting spirits for bar program Collaboratively drive monthly cocktail specials and retail bottled cocktail program Documentation Create and document all bar training manuals to include protocols, glassware and garnishes. Document and organize all recipes in Cocktail Compendium/Codex Create training materials for weekly beers for the FOH including ABV, origin, and tasting notes and post in 7 shifts Update prep lists accordingly Quality control Inspect weekly cleaning duties, opening and closing duties prior to check out. Document all bar opening and closing checklist changes Monthly audits of spirits to discover waste, theft, or non-revenue building actions that would prevent maximized profit-driven efforts at the bar are maintained and documented. Supervision Enforce checklists and other operational procedures for daily oversight Able to open or close the Cheese Shop including all cash handling procedures. Communicate to whole team during line-ups to include any updates or specials Responsible for discounts and customer service when the General Manager is not present. Able to open and close the restaurant as needed Be a SGD Leader Exhibit qualities of a SGD Leader, according to the vision, mission and core values Lead by example, prioritize excellence and integrity to maintain high standards Be calm, respectful and aware of all aspects of the overall guest experience. Exemplify collaboration and teamwork with self-awareness and good energy management Marketing Work with Marketing team and Leadership team for promotional planning Take pictures of cocktail specials and send to marketing manager for social media

ADDITIONAL DUTIES AND RESPONSIBILITIES

Communicate performance issues with all departments during daily / weekly meetings Attend monthly Cheese Shop Leadership meetings and report on the Bar department Uphold the bar menu items to their standards of identity

REQUIRED QUALIFICATIONS AND COMPETENCIES

ServSafe Certified Knowledge of customer service Knowledge of safety and sanitation practices and procedures for cheese shop equipment Knowledge of and ability to perform basic math including calculations using fractions. Ability to communicate effectively verbally and in writing Ability to establish and maintain effective working relationships Ability to prioritize, organize, and perform multiple work assignments simultaneously Ability to utilize strong problem solving skills and develop new solutions to problems Ability to multitask and adjust priorities with a sense of urgency and attention to detail

PHYSICAL DEMANDS OF THE JOB

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job the team member is required to sit, walk, talk and hear. Use hands and fingers to handle and operate objects and tools and reach with hands. Be standing on your feet for the majority of the workday Lift and/or move up to 50 pounds. Lifting while turning side to side is sometimes necessary. Specific vision abilities required by this job include close vision and the ability to adjust focus. Position requires hours including evenings and/or weekends.

WORK ENVIRONMENT

The work is performed primarily in a restaurant and retail shop environment. Work requires movement in and out of customer areas, store rooms, and coolers The noise level in the work environment is moderate.

Pay:

$10.00 - $15.00 per hour

Benefits:

Dental insurance Employee discount Paid time off Paid training Referral program Vision insurance

Work Location:

In person