Find & Apply For Customer Service Manager Jobs in Johnston, Iowa

Hourly Service Manager Candeo - 3.8 Johnston, IA Job Details Full-time $37,699 - $40,000 a year 21 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Staff supervision Client rapport building Social service program staff supervision Workplace dispute resolution Employee relationship building Team development Cultural competency Non-CDL Class C Driving Team motivation (leadership skill) Negotiation Team building

Full Job Description Description:

CANDEO is seeking a dedicated and experienced Hourly Service Manager to oversee and coordinate client services. This role is crucial in ensuring the provision of high-quality services to clients by maintaining appropriate staffing, recruiting, training, and disciplining staff. The Hourly Service Manager will also be responsible for maintaining service plans and relations with the families of the clients. This position involves a significant amount of administrative work and large case load. Why Join CANDEO? At CANDEO, we are committed to enhancing the lives of the individuals we serve. We offer a supportive, collaborative and learning based work environment with an approachable leadership where your contributions are valued and recognized. Join us in making a difference in the community!

Benefits:

Health, Dental, and Vision Insurance Short -Term Disability and Long-Term Disability Life Insurance Paid Time off Flexible saving Accounts 401K Flex hours Hybrid work model

Key Responsibilities:

Oversee and supervise the day-to-day operations of client services. Maintain appropriate staffing levels and recruit, train, and discipline staff. Develop, monitor, and assess client support plans. Facilitate community inclusion and support the development of client support networks. Promote professional relations and teamwork among staff. Coordinate and lead competency-based direct support staff training and professional development activities. Ensure compliance with all federal, state, and local rules and regulations. Advocate for and with clients for services and opportunities that promote safe, respected, and valued membership in the community. Maintain professionalism and engage in ongoing self-development and professional development activities.

Requirements:

Qualifications:

Associate's degree in one of the following areas; Human Services, Rehabilitation, Education, Business, Psychology or related field; or a relevant combination of education and experience One year of supervisory experience One year of experience working with people with intellectual disabilities, brain injury, and/or mental health disability A working knowledge of person-centered planning and person-centered supports is preferred Valid Class C Iowa Driver's License Proof of State of Iowa automobile insurance coverage Essential soft skills required to perform this role successfully:

Effective Interpersonal Skills :

The ability to communicate, interact effectively and build relationship with clients, staff, guardians and other stakeholders is crucial for this role.

Leadership Ability :

Demonstrated leadership skills to guide and motivate the team, ensuring high-quality service delivery1.

Conflict Resolution :

The ability to negotiate and handle conflicts as needed, maintaining a positive and productive work environment.

Flexibility :

The ability to adapt to changing organizational needs and priorities.

Professionalism :

Maintaining a high level of professionalism in all interactions and engagements.

Organizational Skills :

High level of organizational skills to manage multiple tasks and responsibilities effectively.

Teamwork :

Promoting professional relations and teamwork among staff, fostering a collaborative work environment1.

Cultural Awareness and Responsiveness :

Respecting and providing culturally appropriate supports to the staff and services to clients. Work Environment

• Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation
• Work and travel in all types of weather, including inclement weather Travel
• During scheduled work hours
• Approved mileage and expenses are reimbursed Physical Demands
• Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, lifting and carrying
• Must be able to lift and carry various items when supporting clients; including groceries, supplies and to provide physical assistance to clients as indicated in the client

Individual Support Plan Equal Employment Opportunity:

Candeo prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candeo conforms to the spirit as well as to the letter of all applicable laws and regulations.