Find & Apply For Customer Service Manager Jobs in Nampa, Idaho

At Thrive Services, you will build healthy relationships, gain valuable experience, and help our customers gain independence. As an organization, we come to work every day to support individuals to "Become The Best You!" We are seeking a Scheduling Specialist to match customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care services in accordance with our policies and procedures. DUTIES Create, maintain, and update customer and caregiver (DSP) schedules. Match customers with DSPs based on availability, location, support needs, and preferences. Coordinate new customer starts, meet and greets, and initial shifts. Respond to schedule changes, call-outs, and staffing shortages to ensure shifts are covered. Monitor authorized service hours and identify underutilization or scheduling gaps. Review DSP time entries, clock-ins/outs, and electronic visit verification (EVV) records for accuracy. Follow up on missing time entries, scheduling discrepancies, and other timekeeping issues. Communicate regularly with customers, families, and DSPs regarding schedules and service needs. Maintain accurate scheduling records, documentation, and operational reports. Work closely with Recruiting, Payroll, Billing, and other departments to resolve staffing and service-related issues. Identify and escalate attendance, service quality, or customer concerns as needed. SKILLS Clear communication skills. Must be comfortable on the phone. Self-starter Patience Attentiveness Effective listening Ability to multitask and enthusiasm to learn. Strong problem-solving skills Warm, friendly personality with strong oral, and written communication skills Ability to work well under limited supervision. Critical thinking Detail-oriented, thorough Ability to use positive language. Excellent customer service overall Encouraged to have 40 WPM typing speed Ability to manage a high-volume caseload and meet ongoing deadlines Proficiency with email, Microsoft Office, calendars, and electronic documentation

JOB REQUIREMENTS

High school diploma or equivalent required: associate or bachelor's degree preferred At Least 18 Years of Age Direct Deposit Ability to pass a Background Check Bilingual preferred

Schedule:

10 AM - 6

PM In Office Pay:

$23.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person