Find & Apply For Customer Service Manager Jobs in Pocatello, Idaho

at Vestis Services in Pocatello, Idaho, United States Job Description Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits. Responsibilities/Essential Functions

+ Promote and sustain a safety culture

+ Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory

+ Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager

+ Create a pervasive sales culture that fosters team selling via Together-In-Growth ( TIG ) and Shared Lead programs

+ Assist in the new account installations as directed by Service Manager and/or General Manager

+ Manages day to day activities of customer service program(s) for the territory

+ Visit all required customers each quarter to review growth and service opportunities

+ Ensure RSRs respond to and resolve all service requests timely

+ Sets clear expectations for customer service and leads by example + 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)

+ Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously

+ Negotiate and secure renewal agreements with existing customers that protect pricing and profitability

+ Recruit, select and hire Route Sales employees

+ Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.

+ Delivers and participates in training to ensure customer retention and service goals are met

+ Daily contact (via remote means) with RSRs to address any pending items/sit To view full details and how to apply, please login or create a Job Seeker account