Find & Apply For Customer Service Manager Jobs in Belvidere, Illinois

Customer Service Manager Pure Water Service Group Belvidere, IL Job Details Full-time $22 - $26 an hour 3 days ago Benefits Health insurance 401(k) Paid time off 401(k) matching Retirement plan Qualifications Customer communication Microsoft Excel Microsoft Outlook Shipping and receiving inventory management Organizational skills Client interaction via phone calls Full Job Description Job Overview Pure Water Service Group is a small, close-knit team built on integrity, accountability, and a shared commitment to delivering clean water solutions to the communities we serve. We are seeking a Customer Service Manager who is organized, adaptable, and eager to support our Belvidere, IL operations Core Responsibilities Master and operate ServiceTitan (our CRM) as the primary tool for dispatch, scheduling, and coordinating field technicians. Serve as the first point of contact for customers — answering calls, resolving inquiries, and ensuring a professional, responsive experience. Independent, daily usage of software and systems that are central to the operations of the business. Handle customer concerns and escalations with a solutions-oriented, accountable approach. Additional Responsibilities Support outbound sales efforts — follow-up calls, service renewals, and identifying opportunities to serve existing customers. Assist with warehouse management as needed, including inventory tracking, receiving, and organization of equipment and supplies. Act as a general utility player, taking on cross-functional tasks and filling gaps to keep the operation running smoothly. Skills Proven experience using software and business systems in a customer service, dispatch, or operations role. Proficiency with Microsoft Office (Outlook, Word, Excel). Ability to learn and master new software quickly — prior CRM or field-service software experience is a strong plus. Strong organizational skills and the ability to independently juggle competing priorities. Clear, professional communication and a customer-first mindset. Dependable, accountable, and comfortable in a small-team environment where roles flex. Limited experience relying on AI tools in professional or personal work is preferred; we value hands-on judgment and direct problem-solving. Join us as a Customer Service Manager where your leadership will shape memorable shopping experiences! We value proactive individuals who thrive on motivating teams and elevating customer satisfaction through operational excellence. This paid position offers a vibrant work environment where your managerial talents can flourish while making a real difference every day!

Pay:

$22.00 - $26.00 per hour Expected hours: 30.0 - 44.0 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan

Work Location:

In person