Find & Apply For Customer Service Manager Jobs in Belvidere, Illinois

Build Relationships. Deliver Exceptional Service. Grow Accounts. Horizon Distributors, Inc., an established paper and facility supply distributor serving Northern Illinois, is seeking a dependable, motivated, and customer-focused Commercial Account Manager to join our growing team. We are looking for a personable, organized professional who enjoys building long-term customer relationships, providing exceptional service, solving problems, and helping customers find the right products and solutions. This position is responsible for managing an established portfolio of commercial accounts, assisting customers with their purchasing needs, and identifying opportunities to grow existing business. As our company continues to expand, the Account Manager will also welcome newly acquired customers and help establish successful, long-term business relationships. Key Responsibilities Customer Relationship Management Manage and maintain an assigned portfolio of commercial customers. Build strong relationships with purchasing managers, facility directors, business owners, and operations personnel. Conduct regular customer visits to ensure satisfaction and identify opportunities for improvement. Respond promptly and professionally to customer questions and concerns. Coordinate with internal departments to ensure excellent customer service. Maintain strong customer retention through consistent communication, reliability, and follow-through. Account Growth & Development Identify opportunities to expand product sales within existing customer accounts. Recommend additional products and cost-effective purchasing solutions. Review purchasing patterns and product usage to identify opportunities for improvement. Educate customers about Horizon's product offerings, including paper products, hand cleaners, trash liners, restroom supplies, and facility maintenance products. Assist customers with improving purchasing efficiency and inventory management. Order Management & Customer Support Assist customers with placing orders, product selection, and purchasing questions. Enter, review, and track customer orders using company software systems. Verify product availability, pricing, and order accuracy. Coordinate with customer service, warehouse, purchasing, and delivery personnel. Assist with product substitutions, special orders, and order discrepancies. Ensure timely follow-up and accurate customer communication. New Customer Onboarding Work with our business development team to transition newly acquired customers into ongoing account management. Establish customer ordering procedures and communication expectations. Develop relationships with new customers to ensure a smooth transition. Coordinate with internal departments to provide a positive customer experience. Qualifications Previous experience in account management, customer service, inside sales, outside sales, or distribution preferred. Excellent interpersonal and communication skills. Strong organizational skills and attention to detail. Comfortable using computers and learning new software systems. Experience with order entry, inventory management, CRM, or ERP software is beneficial. Proficiency with Microsoft Office, including Excel. Ability to manage multiple customer accounts and priorities. Self-motivated, dependable, and capable of working independently. Strong problem-solving abilities and a customer-first attitude. Valid driver's license and acceptable driving record. Experience in distribution, industrial supplies, packaging, or facility services is helpful but not required. Compensation & Benefits Horizon Distributors, Inc.

offers:

Starting annual wage of $50,000, depending on experience Bonus structure Company-provided vehicle Company-paid gas card Company-provided cell phone Company-provided iPad or laptop Paid vacation Company retirement plan Established commercial customer portfolio Training and ongoing professional development Opportunity for long-term career growth Supportive, team-oriented work environment Who We're Looking For Our ideal candidate takes pride in their work, values customer relationships, and understands the importance of reliability, accountability, and exceptional service. We are looking for someone who is: Personable and professional Organized and detail-oriented Dependable and accountable Proactive and solutions-oriented Comfortable with technology and business software Motivated to maintain and grow customer relationships Committed to providing exceptional customer service Join Our Team At Horizon Distributors, Inc., we believe strong customer relationships, dependable service, and the right solutions are the foundation of long-term success. If you're looking for a rewarding career with an established company where you can make a meaningful impact, we'd like to hear from you. Apply today by submitting your resume highlighting your experience in account management, customer service, order processing, or distribution.

Pay:

From $50,000.00 per year

Benefits:

401(k) Paid time off

Experience:

B2B sales: 1 year (Required)

Work Location:

In person