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Now viewing: Customer Care Manager - Competitive Pay + Benefits! [Home Care]
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Illinois workNet
Customer Care Manager - Competitive Pay + Benefits! [Home Care]
Job Description
Do You Have Healthcare Administration experience and Good Time Management Skills? Immediately Hiring in Bloomingdale, Illinois!
- Before You Apply! Do You Qualify?
- You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?
- You have a College Degree? (Bachelor's Degree Preferred)
- You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?
- You have excellent organization, time management, planning, and project management skills?
- You have a valid driver's license & vehicle with insurance?
- Sound like You? Click the Apply Now Button!
- Your Schedule!
- Monday
- Friday, 40 Hours Per Week, On Call as needed
- Your Responsibilities!
- Customer/client care
- effectively manages the customer care procedures and serves as point of contact for client/customer relations.
- Scheduling and care coverage
- supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Billing and coding management
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
- Assists in the development of organization goals and agency performance improvement activities
- Administers agency policies and procedures
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client's care
- Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
- Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
- Assures proper maintenance of clinical records in compliance with local, state and federal laws
- Assures compliance with all local, state and federal laws
- Answer office phones, including being placed in "on-call" rotation for phone calls after normal business hours.
- Other duties as assigned
- Your Benefits!
- Competitive Pay! ($50,000 / year)
- Paid Time Off
- Roth IRA
- Health Insurance Benefits
- Generous Paid Time Off Awards!
- Weekly Pay w/ Direct Deposit
- Employee of the Month, Exclusive Employee Discounts, & Gift Programs
- $100 Employee Referral Bonus
- PRN Options Available, Home Health, or Facility Shifts Available
- Mobile time tracking and care notes, clock in and out for work right from a mobile device
- Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!
- Join the #1 fastest growing In Home Care Agency in & around DuPage County, IL!