Find & Apply For Customer Service Manager Jobs in Bloomington, Illinois

Job Summary We are seeking a dynamic and motivated Assistant Service Technician Manager to lead our night and weekend service team in delivering exceptional maintenance, repair, and installation services. This role offers an exciting opportunity to oversee daily operations, mentor technicians, and ensure high-quality service delivery. The ideal candidate will possess strong technical expertise combined with excellent leadership skills to foster a collaborative and efficient work environment. Join us in driving excellence and innovation in service management while supporting our commitment to customer satisfaction and operational success. Responsibilities Assist in managing the daily operations of the service technician team, ensuring timely and efficient completion of maintenance, repairs, and installations. Provide technical guidance and support to technicians on complex repair, system troubleshooting, and logistics. Oversee service scheduling, dispatching technicians to customer sites while optimizing workflow for maximum productivity. Conduct quality control inspections on completed work to ensure adherence to safety standards and company policies. Support technicians by fostering a cooperative and harmonious working climate that maximizes employee morale and productivity. Maintain detailed records of service activities, including work orders, maintenance logs, and inventory of parts and tools. Coordinate repairs to all equipment in response to inquiries, concerns, and requests Schedule and perform proactive maintenance on equipment Train and assist employees with equipment repairs Promote a safety-first culture by enforcing safety protocols during all maintenance and repair activities. Assists Service Manager with annual performance reviews Assists Service Manager with coordinating work hours including scheduling, approving time off requests, tracking absences, timekeeping and managing overtime expenses Qualifications Proven experience as a service technician with expertise in equipment repair. Demonstrated leadership skills with previous experience supervising or mentoring technicians in a fast-paced environment. Excellent customer service skills with the ability to communicate technical information clearly to clients. Valid driver's license with experience operating company vehicles safely. Good analytical skills and attention to detail with ability to read and interpret various forms of information Excellent verbal and written communication skills to be able to communicate effectively and professionally with employees and customers Computer skills: working knowledge of Windows applications, Microsoft applications Previous management experience or career level experienced (non-manager) Ability to make decisions and resolve problems Join us as an Assistant Service Technician Manager to lead a passionate team dedicated to delivering top-tier service! We value innovation, teamwork, and continuous improvement .

Pay:

$22.00 - $29.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person