Find & Apply For Customer Service Manager Jobs in Carbondale, Illinois

Job Title:

Client Services Manager Location:

Remote (travel will be required)

Hours:

Monday

•Friday 8:00 AM

•5:00 PM (flexible based on client needs and travel)

Salary Range:

$69,000

•$76,000 salary /depending on life, work, and educational experience.

Job Type:

Full-time Work Location:

Remote Benefits:

Health/Dental/Vision 401(k) / matching

Insurance:

AD&D insurance, Disability insurance,

Life Insurance, Wellness:

Employee assistance program, Vacation, PTO Great partnerships are built on trust, service, by people who genuinely care. Integritas is a mission-driven healthcare staffing company built on integrity, growth, and genuine human connection. We're seeking a Client Services Manager who understands that great healthcare partnerships are built through trust, responsiveness, and a genuine commitment to helping others succeed. If you thrive on building meaningful relationships, solving complex challenges, and creating exceptional experiences for clients and providers, you'll find purpose and opportunity here at Integritas. What You'll Do You'll own the client relationship from a service and operational perspective, helping ensure both our clients and providers are successful. Build and maintain strong relationships with hospital executives, department leaders, physicians, and advanced practice providers. Conduct regular on-site visits to client facilities and lead quarterly client service meetings. Serve as the primary point of contact for operational questions, challenges, and opportunities. Collaborate with providers and hospital leadership to improve communication, workflows, and overall program performance. Analyze key performance metrics and identify opportunities for operational improvement. Partner with Human Resources and Recruitment to support provider and administrative staff onboarding. Lead, coach, and develop assigned administrative support staff, fostering accountability and professional growth. Monitor staffing needs and work collaboratively across departments to support client success. Facilitate provider onboarding activities, including orientations, facility tours, and access coordination. Work with Revenue Cycle Management, Quality, and Documentation teams to identify and resolve site-specific issues. Maintain detailed documentation within the CRM and help ensure clear communication across the organization. Champion Integritas' mission, culture, and commitment to service excellence. Who You Are You're more than a relationship manager. You're a strategic thinker, a trusted partner, and a natural leader who enjoys helping people succeed. A strong communicator who can connect with executives, physicians, and frontline staff alike. Highly organized and capable of managing multiple priorities simultaneously. Comfortable making decisions and solving problems independently. Naturally relational and energized by building long-term partnerships. Adaptable and calm in fast-moving environments. A coach who enjoys helping others grow and develop. Analytical enough to understand operational metrics and identify trends. Professional, dependable, and committed to doing the right thing. Comfortable traveling regularly and working across multiple facilities. Motivated by making a meaningful impact in healthcare. Experience and Skills Needed Five or more years of healthcare experience. Experience building and managing healthcare client relationships. Experience assessing client needs and implementing solutions. Prior leadership or management experience leading teams. Excellent written and verbal communication skills. Strong conflict resolution and relationship management abilities. Experience with Microsoft Office, CRM platforms, and electronic health record systems. Ability to lead meetings, presentations, and discussions with healthcare stakeholders. Bachelor's degree in Business, Healthcare Administration, or a related field preferred. Ability and willingness to travel regularly throughout assigned service areas. Why Integritas? At Integritas, we don't just talk about values, we live them . Our culture is built on integrity, healthy relationships, agility, and a commitment to growth. Our success is built on strong relationships! When you join our team, you're joining a company that believes doing the right thing and doing great work go hand in hand. Build meaningful partnerships that directly impact client relationships, patient care and provider satisfaction. Work alongside a collaborative leadership team that genuinely supports one another. Develop professionally while helping others grow. Influence operational improvements across multiple healthcare organizations. Be part of a company that values integrity, relationships, accountability, and innovation. Make a visible difference within a growing organization committed to excellence. Ready to make an impact? Apply today and help us strengthen partnerships, one relationship at a time! References are required to be considered.

Pay:

$69,000.00

•$76,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Internet reimbursement Life insurance Paid time off Parental leave Vision insurance Volunteer time off

Work Location:

Hybrid remote in Carbondale, IL 62901