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Customer Service Supervisor PrideStaff

•3.9 Crest Hill, IL Job Details Full-time $31

•$36 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer communication Teamwork Process improvement Account management Process management

Delegation Full Job Description Job Title:

Customer Service Supervisor Location:

Crest Hill, IL Schedule:

1st Shift | Monday

•Friday | 8AM

•5

PM Pay Rate:

$31

•$36 per hour (Depending on Experience)

Position Type:

Full-Time PrideStaff is seeking an experienced, high-performing Customer Service Supervisor for an industry-leading client in Crest Hill, IL. This role is ideal for a hands-on leader who can seamlessly balance high-level customer resolution, team leadership, data management, and cross-departmental collaboration.

•The ideal candidate will have experience within the Chemical Industry and/or similar environment.

•

Key ResponsibilitiesTeam Leadership & Managerial Oversight Supervise & Mentor:

Oversee daily operations of the customer service and data entry team, providing coaching, onboarding, and ongoing performance management.

Process Optimization:

Identify operational bottlenecks, streamline workflow efficiency, and implement SOPs for order entry, technical troubleshooting, and client escalations.

Escalation Management:

Serve as the primary point of contact for complex customer inquiries, technical product issues, and high-priority account complaints.

KPI Tracking & Reporting:

Monitor team metrics (response times, resolution rates, data accuracy) and present performance summaries to executive management.

Knowledge Management:

Lead the development and maintenance of a comprehensive training knowledge base covering evolving product offerings, services, and system protocols. Cross-Departmental Collaboration & Event Planning Partner directly with Logistics, Warehouse Operations, Sales, and Supply Chain teams to ensure seamless order execution and timely issue resolution. Conceptualize, coordinate, and execute internal company events, client appreciation functions, and inter-departmental team-building activities. Account & Order Management Maintain direct client relationships, building strong rapport to drive retention and satisfaction. Direct and assist with precise input of customer and warehouse orders, updates, and status modifications in the system. Review high-volume data entries for discrepancies, conduct root-cause analyses on errors, and implement corrective measures. Maintain logs, audit system updates, and maintain total data integrity across MS Office and proprietary databases.

Qualifications Experience:

3+ years of customer service experience required, with at least 1-2 years in a leadership, supervisory, or senior account coordination role. Experience within the Chemical Industry

•

Logistics Focus:

Prior background in logistics, supply chain, or warehouse customer service is strongly preferred .

Technical Proficiency:

Advanced skills in MS Office (Excel, Word, Outlook) and customer database/ERP systems; fast and accurate typing skills.

Leadership Capabilities:

Demonstrated ability to multi-task, prioritize workload under tight deadlines, delegate tasks, and solve complex problems independently.

Communication:

Exceptional verbal and written communication skills with a professional demeanor.

Reliability:

Outstanding attendance and punctuality are non-negotiable requirements for this role. If you are passionate about delivering excellent customer experiences while leading a motivated team in a retail setting, we encourage you to apply today.

Pay:

$31.00

•$36.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person