Client Care Manager & Community Relations Specialist
- McHenry County
- 4.5 Crystal Lake, IL 60039 $50,000
- $52,000 a year
- Full-time Apply with Indeed Client Care Manager & Community Relations Specialist
- McHenry County Assure Home Assist, Inc.
| Libertyville, IL Full-time, hybrid | Assigned territory: McHenry County, IL Assure Home Assist is hiring a Client Care Manager & Community Relations Specialist to support clients and grow our referral network in McHenry County. You'll meet with families in their homes, conduct client assessments and home safety evaluations , and coordinate non-medical home care from the initial inquiry through ongoing service. You'll also build relationships with local organizations that serve older adults, veterans, and families. What You'll Do Assess clients and coordinate their care Conduct in-home client assessments before care begins. Identify the client's daily living needs, routines, mobility, personal care needs, preferences, and available family support. Document your findings and use them to develop the non-medical service plan. Perform and document a home safety evaluation during the initial assessment. Review entrances, stairs, walkways, lighting, bathrooms, and other areas the client and caregiver will use. Identify hazards such as loose rugs, clutter, or unsafe bathroom access. Discuss practical safety recommendations with the client and family, document who will follow up, and escalate urgent concerns promptly. Coordinate care starts with intake, scheduling, and home care supervisors. Confirm that the client, family, and caregiver understand the schedule, assigned tasks, and whom to contact with questions. Follow up after care begins and maintain regular contact with clients and families through calls and home visits. Address service concerns and track them through resolution. Conduct reassessments and revisit home safety when there is a significant change, such as a fall, hospitalization, change in mobility, or move. Document findings and coordinate updates to the service plan and any required authorizations. Explain the intake process and communicate clearly when eligibility, coverage, authorization, or caregiver availability is pending. Build referral relationships in McHenry County and Surrounding cities Develop relationships with senior centers, senior living communities, care managers, healthcare practices, community organizations, and veteran-serving groups. Visit referral partners and lead educational presentations on when home care may help, how to refer, and what families can expect after a referral. Maintain relationships with the McHenry County Veterans Assistance Commission, VA referral contacts, American Legion and VFW posts, and other veteran-serving organizations. Coordinate outreach to hospitals and rehabilitation facilities with Assure's hospital liaison, who leads those relationships. Represent Assure at community events and resource fairs. Recommend sponsorships with a clear purpose and budget, then follow up with contacts and track the results. Track client care and referral outcomes Maintain accurate records of assessments, home safety findings, client visits, partner activity, and follow-up commitments. Report on qualified referrals, care starts, delivered service hours, and outstanding client concerns. Work with leadership to identify where referrals stall or service concerns recur and follow through on agreed actions. What You Bring At least three years of relevant experience in home care, client services, care coordination, senior services, community outreach, or relationship-based business development. Experience working directly with clients and families to assess service needs, recognize common home safety hazards, and document follow-up. Confidence starting conversations, delivering presentations, and asking for appropriate referrals. Strong judgment, clear documentation, and reliable follow-through across an assigned caseload and an active referral pipeline. Comfort using Microsoft Teams, Outlook, and client management or referral tracking systems. Ability to commute to Libertyville and travel regularly within McHenry County for client visits and community outreach. Availability for occasional evening or weekend events with advance notice. Preferred experience includes non-medical home care, familiarity with McHenry County's senior and healthcare networks, or knowledge of VA and community referral pathways. What Success Looks Like Client assessments and home safety evaluations are completed before care starts. Safety concerns have documented next steps. Clients and families know whom to call and receive timely follow-up when their needs change. Local referral partners understand Assure's services and know how to connect families with us. Qualified referrals lead to appropriate care starts and growth in delivered service hours in McHenry County.
Pay:
$50,000.00
00 per year
Benefits:
Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you able to report to our Libertyville office as scheduled and travel regularly throughout McHenry County for in-home client visits and community outreach? Tell us about a community or professional relationship you personally built that led to a referral, an introduction, or another measurable result. How did you make the first connection, and what did you do to follow up? Are you available to attend occasional evening or weekend community events with advance notice?
Experience:
community outreach: 2 years (Required) Ability to
Commute:
Crystal Lake, IL 60039 (Required)
Work Location:
In person
