Find & Apply For Customer Service Manager Jobs in Decatur, Illinois

Description The Membership Engagement Coordinator is responsible for securing girl and adult volunteer participation and community partnerships through community cultivation, lead generation, and follow up. Requirements

• Believe in the mission of Girl Scouting with the ability to communicate the mission to others.
• Provide exceptional customer service and assistance to all stakeholders.
• Be at least 21 years of age.
• Team player with excellent customer service skills.
• Computer experience with proficiency in Microsoft Office Products.
• Be Familiar with safety rules and regulations and take reasonable steps to ensure own health and safety, and that of others.
• Interpret and support GSUSA and council policies and standard procedures.
• Uphold the code of conduct as outlined in the Employee Handbook.
• Represent the organization professionally and uphold the Girl Scout Promise and Law.
• Ability to pass a criminal and background check.
• Ability to provide two professional references, with one being a previous supervisor.

Position Requirements:

• Bachelor's degree and 1 year of customer service experience or 5 years' experience in a customer service role.
• Strong interpersonal skills, including the ability to resolve conflict and maturity of judgement.
• Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and other data tracking systems.
• Excellent interpersonal communication skills including oral and written communication.
• Knowledge and application of effective customer service principles.
• Comfortable and able to use telephone to converse with customers.
• Work independently and as part of a cross functional team.
• Demonstrate ability to meet goals.
• Ability to work a flexible schedule including evenings/weekends; occasional overnights is required. Ability to travel as job requires.
• Maintain personal vehicle for regular travel throughout the council.

Valid Driver's license and insurance required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Walking, standing, bending, stooping, reaching, and moderate lifting.
• Occasional exposure to seasonal weather conditions.

Equal Opportunity Employer Pay:

From $45,000.00 per year

Benefits:

403(b) 403(b) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Pet insurance Vision insurance

Work Location:

Hybrid remote in Decatur, IL 62526