Find & Apply For Customer Service Manager Jobs in Deer Park, Illinois

Are you the person who lights up a room?

You know the type:

the one who remembers every kid's name, turns a regular Tuesday into a celebration, and can't help but high-five a nervous five-year-old who just put their face in the water for the first time. If that sounds like you, we want to meet! At Bear Paddle, we teach kids a skill that could save their lives: swimming. We do it with lots of splashing, cheering, and big smiles. As our Customer Service & Enrollment Manager, you'll be the heart of the front desk and the first friendly face every family sees. You'll welcome new families, help them fall in love with Bear Paddle, keep them swimming with us for years -- and throw some seriously fun events along the way! You'll thrive here if you: Are outgoing, high-energy, and never met a stranger Love kids and the families who bring them in Have a knack for sales and get a thrill from helping someone say "yes!" Put people first, every time Have a "party planner" brain and love hosting events What your days look like: Giving tours, setting up trial lessons, and following up with families who are interested Greeting every student and parent like they're the best part of your day (because they are) Becoming the go-to expert on all things Bear Paddle, from lessons to accounts to schedules Hitting and beating enrollment goals for weekly swim lessons and events Building and leading your own Customer Care Team, from hiring and training, to helping them grow Partnering with our Swim School Manager to keep both team members and families happy and coming back And the really fun stuff: Being the host with the most at our events: Parent's Night Out, Camp and Pool Parties Getting families excited about Family Swim, Camps, and Make-Up lessons Turning happy families into glowing reviews and referrals Working out scheduling magic so every kid keeps swimming What you'll bring: High school diploma or equivalent (Bachelor's degree preferred) 2+ years of customer service or sales experience Management experience preferred (2 years ideal) Availability for afternoons, evenings, and one weekend day. This is not a traditional 9-5 job as our swim lessons happen primarily when kids are out of school. What we'll give you: $23-$25 per hour based on experience Medical, dental, and vision insurance Paid time off On-the-job training (no aquatics experience needed) Schedule & location: Primarily afternoon and evening shifts (about 12:00-9:00 pm), with one weekend day. 100% in-person at our Kildeer facility. Ready to make a splash? Apply today! We'd love to hear about your experience with kids, customer service, and whether you've ever spent time in or around a pool. If you haven't, no worries; we'll teach you!

Job Type:

Full-time Pay:

$23.00 - $25.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person