Find & Apply For Customer Service Manager Jobs in Gurnee, Illinois

GENERAL SUMMARY

For 50 years, Delicious Unlimited has been a trusted nutrition partner for childcare centers, schools, and community organizations throughout Northern Illinois and Southern Wisconsin. We prepare and deliver more than 30,000 fresh, scratch-made meals each day to over 300 locations, helping children build healthy eating habits while providing exceptional service to our partners. Position Summary The Customer Success Manager serves as the primary relationship owner for Delicious Unlimited's client accounts, driving customer satisfaction, retention, and growth. This role acts as the bridge between clients and internal teams, ensuring seamless service delivery while identifying opportunities to expand partnerships and support new business development. Duties & Responsibilities Customer Success & Account Management Serve as the primary point of contact for assigned client accounts. Build strong relationships with center directors, administrators, and key stakeholders. Proactively communicate menu updates, delivery changes, operational improvements, and program information. Resolve client concerns related to service, meal counts, dietary accommodations, deliveries, and billing. Lead onboarding for new accounts, ensuring a smooth transition and successful implementation. Conduct regular client visits and business reviews to strengthen relationships and identify opportunities for improvement. Monitor customer satisfaction and coordinate corrective actions with operations, logistics, and production teams. Business Development & Growth Support new business development through prospect meetings, presentations, facility tours, and proposal development. Generate referrals and cultivate new opportunities through networking, industry events, and client relationships. Partner with leadership to secure contract renewals and expand existing accounts. Identify and promote additional services, programs, and menu offerings that create value for clients. Reporting & Administration Maintain accurate records within CRM and account management systems. Track client retention, customer satisfaction, issue resolution, and sales pipeline activity. Prepare account summaries, client feedback reports, and performance metrics for leadership review. Key Performance Indicators (KPIs) Client Retention Rate Customer Satisfaction (CSAT/NPS) New Account Growth Revenue Growth from Existing Accounts Contract Renewal Rate Client Visit Frequency Issue Resolution Time New Business Pipeline Activity Job Qualifications Bachelor's degree preferred in Business, Hospitality, Nutrition, Communications, or related field Associate's degree plus 3+ years of relevant experience may be considered Experience in customer service, account management, food service, childcare, education, or logistics preferred Strong communication and relationship-building skills Organized, detail-oriented, and comfortable managing multiple priorities Familiarity with

CACFP/NSLP

programs is a plus Proficiency with Microsoft Office and CRM systems preferred