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Client Account Coordinator

• Plant CSR Apply Now Applied To save a job sign in or get started

Job ID:

10456239 Posted today Back Kankakee, IL, US Office High School or equivalent Full Time, Temporary 22 Experienced (Non-Manager) On-site Manufacturing

• Other First Shift (Day) Kankakee, IL, US 22 Experienced (Non-Manager) Full Time, Temporary Manufacturing
• Other On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details Client Account Coordinator

•

Plant CSR Pay Rate:

$ 22 /Hr .|

Start :

ASAP | Temp-to•

Hire Schedule :

M-F, 7AM-4PM

Onsite Interviews:

On-site About the Job Manage customer orders and inquiries, support on-time delivery, and deliver a positive customer experience. This is an order-processing and customer relationship role, not a call center position . Customer contact is by phone and email, with volume that varies based on business needs. Key Responsibilities

• Accurately enter and manage customer orders in the company's order-processing system.
• Respond promptly and professionally to customer inquiries and requests from sales and service representatives.
• Keep customers informed about order updates, changes, and delays.
• Follow up with scheduling, production, and shipping teams to support on-time delivery.
• Coordinate filing, billing, purchase orders, and other customer needs with internal departments.
• Investigate billing concerns, research price differences, prepare credit memos for approval, quote special-part prices, and follow up on credit-hold orders.
• Follow up on past-due accounts and record quality complaints.
• Ensure credits follow the applicable quality complaint procedure.
• Create product masters with detailed specifications and maintain inventory for key customers, including purchasing replenishment goods as needed.
• Review customer-specific reports for accuracy and identify potential issues before orders are released to production.
• Help resolve customer issues and recommend process improvements that support quality, delivery, and customer satisfaction. Required Qualifications
• At least 2 years of customer service experience ; manufacturing experience preferred.
• Experience with an ERP or order-processing system, including order entry, quoting, or returns.
• Strong attention to detail.
• Knowledge of Microsoft Outlook, Word, and Excel ; mid-to-advanced Excel experience preferred.
• High school diploma or GED.
• Strong communication, customer focus, adaptability, interpersonal, listening, and time-management skills. Preferred Experience
• Ticketing-system experience.
• An associate degree in Business or a related field.

Why Kelly? Weekly pay, quick onboarding, temp-to-hire potential, and strong industry support. Apply now! 10456239 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice .