Find & Apply For Customer Service Manager Jobs in Lockport, Illinois

Rich's Yamaha in Lockport, IL, is presently seeking an experienced Motorsports Service Manager to join our team. Conveniently located a mile from I-355 on Archer Ave, our dealership is recognized for its focus on brands including Yamaha, CFMOTO, SSR, Benelli, Genuine Scooter, and Wolfbrand Scooter. Our commitment to superior customer service is manifested through our sales, parts, and service departments. We are a Pro Yamaha dealer, firmly established among Yamaha's elite. We are looking for a Service Manager to lead and manage our motorsports service department. This person will make sure the shop runs smoothly, technicians do quality work, and customers receive excellent service. 1. Leading the Team Manage and support mechanics, technicians, and other staff. Keep the team motivated and working well together. Help employees learn new skills and improve their work. 2. Managing the Work Organize the process of checking in vehicles, diagnosing problems, making repairs, and checking the finished work. Make sure repairs are completed on time without cutting corners. Keep the service department running smoothly and efficiently. 3. Helping with Technical Problems Help technicians figure out and fix difficult mechanical problems. Provide guidance on motorsports vehicles and equipment. Make sure repairs, maintenance, and diagnostics are completed correctly and on time. 4. Working with Customers Greet customers and answer their questions. Explain repairs and address customer concerns. Provide excellent customer service and keep customers happy. 5. Checking Quality and Safety Inspect completed work to make sure it meets high standards. Make sure vehicles are safe, reliable, and performing properly before they leave the shop. Ensure repairs are done correctly the first time. What Qualifications Do You Need?

Mechanical knowledge:

Understand motorsports vehicles, engines, parts, and technology.

Leadership skills:

Be able to manage, motivate, and guide a team.

Communication skills:

Work well with employees and customers.

Technical skills:

Know how to use diagnostic tools and automotive software.

Problem-solving skills:

Stay calm and make good decisions when problems arise.

Organization:

Manage multiple jobs and deadlines at the same time.

Passion for motorsports:

Enjoy working with high-performance vehicles.

Mandatory Requirements:

Valid driver's license. High school diploma or equivalent. Knowledge of the motorsports industry. Previous experience at another dealership. Ability to stand for extended hours, bend, and lift up to 50 lbs. Must be at least 18 years of age.

Operational Hours:

We are open seven days a week, operating on the following schedule: Monday

• Tuesday:

  9 AM
• 7

PM Wednesday:

9 AM

• 6 PM Thursday

• Friday:

  9 AM
• 7

PM Saturday:

9 AM

• 4

PM Sunday:

10 AM

• 3 PM The position is full-time, with the expectation of working 40+ hours per week.

We offer comprehensive benefits, including health, dental, and vision insurance, in addition to paid vacation. Join our dedicated team and contribute to our ongoing success.

Job Type:

Full-time Pay:

$50,000.00

• $70,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

License/Certification:

Driver's License (Preferred) Motorcycle License (Preferred)

Work Location:

In person