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Now viewing: Care Support Professional (Field to Office Growth Role)

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FirstLight Home Care

Care Support Professional (Field to Office Growth Role)

Pay: $19–$21/hr

Posted: 6 weeks ago

Location: McHenry, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/28/2026

Job Description

Are you an experienced caregiver ready to grow into a leadership and office-based role? We are hiring a full-time Office and Care Support Professional who will split time between direct client care and learning office operations. This position is designed as a pathway into an office leadership role. This is not an entry-level caregiving position.

What You'll Do:

Provide hands-on client care throughout McHenry County Support scheduling /caregiver coordination Assist with answering calls and supporting daily office operations Support caregivers in the field Participate in our rotating on-call supervisor schedule You will start with a combination of field and office responsibilities while being trained in office systems and processes. As proficiency is demonstrated, responsibilities will shift more heavily into the office.

Please note:

As part of the leadership team, you will share in an on-call rotation to support caregivers and clients after hours. Strong foundational caregiving knowledge is essential to confidently guide field staff and address client needs.

What We're Looking For:

Solid, hands-on caregiving experience (advanced care preferred) Experience with high-volume scheduling required (home care or facility scheduling experience is preferred) Ability to service clients throughout our service area Strong problem-solving and decision making skills Professional phone presence and written communication Comfortable using Microsoft Office (Outlook, Word, Excel) Dependable with flexible availability Interested in long-term growth and leadership development. Applicants must be able to meet response expectations for client coverage and on-call responsibilities. If you are experienced, confident in your caregiving skills, and ready to take the next step professionally, we would love to connect! Please call Jessica Monday- Friday between 9:00am-4:00pm! 224-888-2662.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Paid time off Referral program Application Question(s): Describe your experience handling urgent client or caregiver situations. Are you comfortable participating in a rotating on-call supervisor schedule? Can you describe your scheduling experience? Are you able to reliably serve clients throughout McHenry County and surrounding areas ?

License/Certification:

Driver's License and Insured reliable Transportation (Required)

Work Location:

In person