Find & Apply For Customer Service Manager Jobs in Naperville Park District, Illinois

at Robert Half in Naperville, Illinois, United States Job Description Description Order Entry / Invoicing / Customer Service Representative We are seeking a detail-oriented Order Entry / Invoicing / Customer Service Representative to join a growing team in Naperville, Illinois, on a Contract-to-Hire basis. This position plays a critical role in supporting daily customer operations by processing orders, generating invoices, coordinating deliveries, and providing exceptional customer service. The ideal candidate will be highly organized, thrive in a fast-paced environment, and possess strong communication and problem-solving skills. Responsibilities

+ Accurately enter customer orders into the company ERP system and ensure all order details, pricing, and shipping information are correct.

+ Generate and process invoices in a timely manner, ensuring billing accuracy and resolving any discrepancies as they arise.

+ Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, product availability, and account information.

+ Coordinate with internal departments, including sales, purchasing, warehouse, and logistics teams, to ensure seamless order fulfillment and customer satisfaction.

+ Monitor open orders and proactively communicate updates regarding order status, shipping schedules, backorders, and delivery timelines.

+ Track shipments and coordinate with carriers to resolve delivery issues and ensure products arrive as expected.

+ Review and maintain customer records, pricing information, and order documentation to ensure accuracy and completeness.

+ Investigate and resolve customer concerns, billing questions, and invoice discrepancies in a professional and timely manner.

+ Process customer returns, credits, and adjustments while coordinating with internal teams and vendors when necessary.

+ Support sales initiatives by preparing quotes, processing customer requests, and assisting with account management activities.

+ Maintain a high level of customer service by responding promptly to phone calls, emails, and other customer communications.

+ Assist with reporting, data entry, and administrative tasks related to customer orders, invoicing, and account maintenance. The salary range for this position is $20 to $26. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more informa To view full details and how to apply, please login or create a Job Seeker account